Front Office Manager At Premium Swiss Hotels And Resorts

Premium Swiss Hotels and Resorts

Established in 2015, Premium Swiss Hotels & Resorts, boasts a specialized team in the hospitality industry, with experience spanning across 25 years. Our head office is located in Zurich – Switzerland, and our regional offices are; Cairo, Egypt – Middle East & North Africa, Abuja, Nigeria – West Africa, Nairobi, Kenya – East Africa.

Required Skills and Qualifications

Key Performance Indicators (KPIs)

  • A Hotel Front Office Manager oversees all front desk, concierge, bell staff, and night audit operations to ensure exceptional guest service, managing daily check-ins, reservations, and complaint resolution.
  • They are responsible for training, scheduling, and supervising staff, maximizing room revenue, and coordinating with housekeeping and maintenance.
  • Team Leadership: Hiring, training, scheduling, and conducting performance reviews for front office staff.
  • Guest Services: Managing the guest experience, handling high-level complaints, and managing VIP arrivals.
  • Operational Oversight: Supervising daily check-ins/check-outs, reservations, and front desk appearance.
  • Financial & Reports: Managing departmental budgets, maximizing room revenue, auditing, and preparing occupancy reports.
  • Coordination: Acting as a liaison between front office, housekeeping, and maintenance departments.
  • Experience: Previous experience in a supervisory role within the front office or hospitality, often in luxury settings.
  • Communication: Excellent verbal and written English communication skills.
  • Technical Knowledge: Proficiency with Property Management Systems (PMS) and Microsoft Office.
  • Problem-Solving: Strong interpersonal and conflict-resolution skills to handle guest issues professionally.
  • Education: A degree in Hospitality Management or a related field is often preferred but not always required.
  • Guest satisfaction scores (e.g., GuestVoice, TripAdvisor).
  • Front office budgetary goals and labor costs.
  • Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR).
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At a glance

Company

Premium Swiss Hotels and Resorts

Location

, Nigeria

Employment

Full Time

Work style

Onsite

Experience

director

Valid until

Not specified

Created

February 9, 2026

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