Privacy Policy

This Policy applies to our websites, accounts, support, and Careersome services. It explains what we collect, why we use it, who receives it, how long we keep it, and the choices available to you.

When an organization uses Careersome to manage candidates, employees, or workforce records, that organization usually decides why and how the information is used. Careersome processes that information for the organization under its instructions. The organization is the first contact for requests about those records.

Careersome decides how information is used for our website, account administration, billing, security, support, product communications, and direct relationships with individual users. For those activities, Careersome is responsible for the processing described in this Policy.

We may receive information from an employer, hiring organization, authorized administrator, identity or sign in provider, payment provider, integration selected by an organization, public professional source, or service provider. If you use Google sign in, we receive identifiers and account information that Google makes available with your permission. If you connect a Gmail or Outlook account to send applications, we receive your email address and permission to send email on your behalf, as described in section 3.

Job seekers can choose to connect a Gmail or Outlook account so that Careersome can send job applications from their own email address. This is optional. You can also send any application yourself without connecting an account.

When you connect Gmail, we ask Google for two permissions only:

We do not ask for, and cannot get, permission to read, search, delete, label or change any email in your mailbox. We cannot see your contacts, your calendar or your Google password. Outlook works the same way, with Microsoft's send-only permission.

We only send an email when you approve a specific application and press Send. Each email goes to the employer's application address for that job. It contains the cover letter you reviewed, with your CV attached. We never send marketing, bulk or unrelated email from your account. Each account is limited to 25 application emails a day.

We do not store the contents of your mailbox, because we never have access to it.

The email reaches only the employer you chose to apply to. We do not sell, rent or share information from your Google or Microsoft account with anyone else, and we do not use it for advertising. Our hosting and infrastructure providers process it only to run the service, under confidentiality and security obligations.

We do not use information from your Google or Microsoft account to develop, improve or train artificial intelligence or machine learning models, including general models.

You can disconnect your email account at any time from the Careersome app. When you do, we delete the stored access key straight away and ask Google to revoke it. You can also remove Careersome's access from your Google Account at myaccount.google.com/permissions, or from your Microsoft account. If access is removed on Google's or Microsoft's side, we delete the stored key the next time we notice.

Careersome's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy (developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements.

Careersome uses artificial intelligence to assist with candidate matching, summaries, narratives, predictions, recommendations, drafting, and analytics. These features may process Customer Content and may send the minimum information needed to an approved artificial intelligence provider or a model operated for Careersome.

We do not use Customer Content to train a general purpose model for use by other customers unless the organization expressly agrees in writing. We may use aggregated or anonymous information to evaluate quality and improve the Service. We do not make a final employment decision solely through automated processing. Organizations and their authorized users are responsible for meaningful human review.

Where applicable law requires a legal ground, we process information to perform a contract, follow an organization’s documented instructions, comply with law, protect legitimate interests in operating and securing the Service, and act with consent where consent is required. You may withdraw consent at any time, without affecting processing that was lawful before withdrawal.

We do not sell personal information. We disclose it only as described here.

Careersome and our providers may process information in countries other than the country where it was collected. We assess providers and use contractual, organizational, and technical safeguards appropriate to the information and the destination. We support responsible and secure data flows consistent with applicable law and the African Union Data Policy Framework.

We keep personal information only as long as reasonably needed for the purposes described here. The period depends on the organization’s instructions, account status, contractual commitments, security needs, dispute periods, and legal obligations. When information is no longer needed, we delete it, make it anonymous, or securely isolate it until deletion is possible. Backup copies may remain for a limited period and stay protected. Access keys for connected email accounts are deleted as soon as you disconnect or remove access. Records of applications sent from your connected account are kept while your account is active and deleted when your account is deleted.

We use technical and organizational measures designed to protect information from loss, misuse, alteration, and unauthorized access or disclosure. Access keys for connected email accounts are encrypted at rest and are never shown in the app or shared with employers. Measures may include encryption, access controls, multifactor authentication, audit records, monitoring, secure development practices, provider review, backups, and incident response. No method of storage or transmission is completely secure.

Depending on applicable law, you may ask to know about, access, correct, delete, or receive a copy of your personal information. You may also object to or restrict certain processing, withdraw consent, question significant automated processing, or complain to a competent authority. We will not discriminate against you for exercising a privacy right.

If your information is held in an organization workspace, submit the request to that organization first. You may also contact us. We may verify your identity and authority before acting, and lawful exceptions may apply.

Careersome is not directed to children and personal accounts require users to be at least eighteen years old. Organizations must not submit information about a child unless they have a lawful reason, appropriate authority, and safeguards for the relevant workforce or recruitment purpose. Contact us if you believe information was submitted improperly.

Our privacy and artificial intelligence governance takes guidance from the African Union Convention on Cyber Security and Personal Data Protection, the African Union Data Policy Framework, the African Charter on Human and Peoples’ Rights, and the African Union Continental Artificial Intelligence Strategy. We use their principles of dignity, fairness, privacy, security, transparency, accountability, inclusion, and meaningful human control to inform product and governance decisions. These instruments complement and do not replace mandatory law.

We may update this Policy as our Service, technology, providers, or obligations change. We will post the revised Policy and update the effective date. We will provide reasonable additional notice of material changes where appropriate.

For privacy questions, complaints, or rights requests, contact us: