Key Accounts Associate At Elizabeth Maddeux

Role Purpose

The Key Accounts Associate will support the execution of key account activities by ensuring timely order follow-up, effective stock management, visibility compliance, and accurate reporting across assigned partner outlets. The role is critical in maintaining service excellence, retail standards, and strong day-to-day account coordination.

Key Responsibilities

Account Support & Retail Execution

• Follow up on customer orders, deliveries, and stock replenishment across assigned key accounts.
• Support stock reconciliation and address discrepancies in collaboration with distributors and internal teams.
• Ensure product availability, proper shelf placement, and adherence to approved planograms.
• Conduct routine outlet visits to monitor visibility standards and merchandising execution.
• Support in resolving operational issues affecting account performance.

Visibility, Merchandising & Audits

• Monitor and maintain product visibility, shelf share, and promotional materials in partner outlets.
• Conduct periodic visibility audits and prepare outlet scorecards.
• Support the execution and tracking of in-store promotions and activations.
• Ensure compliance with agreed retail execution standards.

Reporting & Administration

• Prepare accurate weekly and monthly activity reports.
• Track stock levels, product movement, promotions, and retail performance indicators.
• Maintain organized records of outlet visits, audits, and account communications.
• Provide timely feedback to the Key Accounts Manager on execution gaps and opportunities.

Relationship Support & Customer Service

• Build and maintain positive working relationships with store managers, supervisors, and retail staff.
• Serve as a reliable point of contact for day-to-day operational support at assigned outlets.
• Deliver professional and courteous customer service aligned with company standards.

Qualification & Experience Requirements

• BSc in Medical Sciences, Pharmacology, Marketing, Business Administration, or related fields.
• Experience in customer service, sales support, merchandising, or retail operations.
• Strong attention to detail with excellent written and verbal communication skills.
• Proficiency in Microsoft Excel and basic reporting tools.
• Willingness to travel within assigned territories.
• Experience in pharmaceutical or FMCG merchandising.
• Knowledge of planogram execution and shelf management.
• Exposure to retail audits, outlet scorecards, and sales coordination.

Personality & Competency Profile

The ideal candidate should demonstrate:

• High levels of organization, discipline, and accountability.
• Professionalism, respect, and a customer-first mindset.
• Strong execution speed and reliability.
• Excellent interpersonal skills and teamwork orientation.
• Ability to follow processes and deliver consistent field execution.

What We Offer

• Competitive monthly salary of 250,000 - 350,000, based on experience and performance.
• Performance incentives and structured growth pathways.
• Health insurance, pension, and statutory leave benefits.
• Hands-on exposure to structured key account and retail operations.
• Career development opportunities within a growing commercial organization.

Salary Range: 250,000 - 350,000 (Monthly)