Help Center/Employee Engagement FAQ/What is NPS and how is it calculated?
Employee Engagement FAQ

What is NPS and how is it calculated?

Percent Promoters minus percent Detractors.

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Employee Engagement FAQ

Quick answers to the questions people actually ask about engagement surveys, targeting, and anonymity.
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What is the engagement feature and how does it work?Surveys that go out automatically to the right people and roll up into real analytics.
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Can I save my own custom survey as a reusable template?Yes.
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What is NPS and how is it calculated?Percent Promoters minus percent Detractors.
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What is CSAT?The percentage of satisfied responses.
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Employee Engagement FAQ25 articles
What is NPS and how is it calculated?

Net Promoter Score measures likelihood to recommend the company as a place to work. Promoters score 9 to 10, Passives 7 to 8, Detractors 0 to 6. NPS is percent Promoters minus percent Detractors, ranging from -100 to +100.

Employee Engagement FAQ

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Can I save my own custom survey as a reusable template?

Yes.

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What is CSAT?

The percentage of satisfied responses.

Read ArticleEmployee Engagement FAQ

What is the engagement feature and how does it work?

Surveys that go out automatically to the right people and roll up into real analytics.

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