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FAQ Engagement

What is NPS and how is it calculated?

Percent Promoters minus percent Detractors.

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FAQ Engagement

Réponses rapides aux questions sur les enquêtes d'engagement, le ciblage et l'anonymat.
01
What is the engagement feature and how does it work?Surveys that go out automatically to the right people and roll up into real analytics.
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Can I save my own custom survey as a reusable template?Yes.
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What is NPS and how is it calculated?Percent Promoters minus percent Detractors.
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What is CSAT?The percentage of satisfied responses.
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FAQ Engagement25 articles
What is NPS and how is it calculated?

Net Promoter Score measures likelihood to recommend the company as a place to work. Promoters score 9 to 10, Passives 7 to 8, Detractors 0 to 6. NPS is percent Promoters minus percent Detractors, ranging from -100 to +100.

FAQ Engagement

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Précédent

Can I save my own custom survey as a reusable template?

Yes.

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What is CSAT?

The percentage of satisfied responses.

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What is the engagement feature and how does it work?

Surveys that go out automatically to the right people and roll up into real analytics.

Lire l'article

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