Help Center/Employee Engagement FAQ/What is CSAT?
Employee Engagement FAQ

What is CSAT?

The percentage of satisfied responses.

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Employee Engagement FAQ

Quick answers to the questions people actually ask about engagement surveys, targeting, and anonymity.
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What is the engagement feature and how does it work?Surveys that go out automatically to the right people and roll up into real analytics.
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What is NPS and how is it calculated?Percent Promoters minus percent Detractors.
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What is CSAT?The percentage of satisfied responses.
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What is the Engagement Index?A single combined score pulled from multiple survey factors.
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Employee Engagement FAQ25 articles
What is CSAT?

CSAT measures overall satisfaction with the work experience, calculated as the percentage of satisfied responses (typically a 4 or 5 on a 5-point scale), ranging 0 to 100%.

Employee Engagement FAQ

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What is NPS and how is it calculated?

Percent Promoters minus percent Detractors.

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What is the Engagement Index?

A single combined score pulled from multiple survey factors.

Read ArticleEmployee Engagement FAQ

What is the engagement feature and how does it work?

Surveys that go out automatically to the right people and roll up into real analytics.

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