Human Resources

Hr Generalist At Unifi

Unifi·Nairobi, kenya·Full Time·Onsite
Human ResourcesFull TimeOnsite

Purpose of the role

  • The HR Generalist supports the HR function for our Kenyan office. From finding and hiring great people to building a workplace where people and managers do their best work. You stay close to the business, keep things simple and practical, and bring the Unifi way to life in the moments that matter.

Responsibilities

  • Own the end-to-end employee journey. Keep managers informed and provide practical insights to support people decisions
  • Build and maintain talent pipelines for recurring and hard to fill roles, ensuring we are always ready for growth
  • Manage relationships with external recruitment partners where it makes sense and ensure they deliver quality candidates
  • Represent Unifi at career fairs, networking events and other opportunities to attract great people
  • Deliver onboarding that helps new employees settle in quickly, understand the business, and start contributing with confidence
  • Partner closely with managers to ensure every new employee is supported, equipped and set up to succeed from day one
  • Build strong relationships with managers, understand their teams and challenges
  • Be a trusted partner to managers by providing practical guidance on people and processes related decisions
  • Drive the performance management process, ensuring expectations are clear, meaningful conversations happen and accountability is maintained
  • Work with the HR team and wider business to deliver people initiatives that improve engagement and capability
  • Make sure employee records, HR systems and people administration are accurate, reliable and up to date
  • Follow HR process consistently and monitor employees use the right tools and systems effectively
  • Help create an environment where people can do great work, thrive and contribute to the success of the business
  • Actively live the Unifi way and help make Unifi a fun place to work

Requirements

  • Bachelor's degree or equivalent qualification.
  • 3 years' experience in a generalist HR operations role, with exposure across the full employee lifecycle.
  • Confident supporting and challenging managers when needed, using sound judgement and a practical approach.
  • Clear, direct and respectful communicator.
  • Able to build strong relationships, earn trust and work effectively with people across teams and countries.
  • Organised and dependable, able to manage multiple priorities while maintaining a high standard of work
  • Resilient, resourceful, hands-on, with a "let's get it done" attitude
  • Passionate about helping people win and thrive in their role
  • Curious and always looking for better ways to improve how we work and how employees experience the business
  • Willing and able to travel across Africa as needed

Key skills

BA/BSc/HND

At a glance

Company

Unifi

Location

Nairobi, kenya

Employment

Full Time

Experience

Valid until

Not specified

Created

September 11, 2026

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Nairobi, kenya

full-time

Roles & Responsibilities Employee Relations: Support the development, interpretation, and communication of HR policies in alignment with Kenyan Labour Laws, regulatory requirements, and the Bank's values and governance standards. Manage employee relations matters, including disciplinary cases, grievance handling, workplace conduct issues, and appeals, ensuring fairness, consistency, and compliance with internal policies and regulatory expectations. Maintain accurate and auditable documentation of employee relations cases in collaboration with HR Business Partners and line management, in line with record-keeping and compliance requirements. Support organizational change initiatives (e.g., restructures, branch realignments) while safeguarding employee engagement, operational continuity, and regulatory compliance. Provide timely and practical guidance to managers on the fair, consistent, and compliant handling of employee matters, minimizing operational and reputational risk. Participate in disciplinary hearings as a panel member, ensuring adherence to due process, procedural fairness, and proper documentation in line with internal policies and applicable labour regulations. Manage relationships with employee representatives and workplace committees, fostering transparent communication, trust, and collaboration to sustain a positive and compliant working environment. Maintain up to date and confidential disciplinary records through effective management of the ER tracker, ensuring information is readily accessible for audit and decision-making purposes. Contribute to the periodic review and update of the HR Manual, ensuring ongoing alignment with employment legislation, regulatory expectations, and evolving banking sector practices. Performance Management: Coordinate performance review schedules and communications. Support employees and managers with the performance management process. Track performance progress and ensure timely completion of reviews. Maintain accurate performance data and generate performance reports. Assist in goal setting, feedback collection, and review logistics. Ensure confidentiality and compliance with HR policies. Employee Wellness: Support in the execution of the Bank's Employee Wellness Programme, ensuring effective coordination of wellness initiatives in line with the approved Wellness Calendar. This includes engagement with accredited wellness service providers, scheduling of activities, driving participation, and ensuring timely and professional communication to staff. Support the delivery of strategic inclusion and employee engagement initiatives (e.g., diversity forums, and employee resource groups) by coordinating logistics, communications, and feedback mechanisms to enhance programme effectiveness and impact. Support the planning and execution of employee engagement activities such as end-of-year events and other engagement forums that promote collaboration, alignment, and a strong organizational culture. Co-develop and implement employee recognition programmes at both organizational and departmental levels, including formal awards and peer recognition initiatives, to reinforce a high-performance culture. Develop and disseminate clear and engaging communication materials on employee wellness programmes, policy updates, and engagement initiatives, ensuring alignment with internal communication standards. Deliver against defined performance objectives aligned to the Bank's HR strategy, balanced scorecard, and individual performance targets, ensuring measurable impact and accountability. Job Specifications: Academic & Professional Qualifications:- Bachelor's degree in human resource management, Business Administration, or a related field. Member of IHRM. CHRP-K is an added advantage. Work Experience Required:- 3 - 4 years of HR generalist experience, with a strong focus on employee relations, performance and wellness. Solid knowledge of Kenyan Labor Laws. Experience in handling disciplinary cases and coordinating with employee representatives or line managers. Demonstrated ability to support or lead employee engagement, recognition, and wellness initiatives. Competencies:- Planning & Organizational skills. Analytical skills and attention to detail. Strong oral and written communication skills. Interpersonal skills to manage stakeholders at all levels . Ethics and integrity. Excellent judgment and analytical abilities and impeccable integrity. Strong commercial awareness and an ability to connect to business goals.

a month ago

Hr Generalist At Unifi
Nairobi, kenya
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