Hospitality

Executive Assistant At Human Edge Consulting

Human Edge Consulting·Lagos, nigeria·Full Time·Internship
HospitalityFull TimeInternship
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Job Summary

  • The Executive Assistant (EA) to the Managing Director serves as a strategic partner and operational anchor, ensuring the MD's priorities are executed seamlessly across the organization regardless of location.
  • This role goes beyond administrative coordination.
  • The Executive Assistant (EA) is responsible for driving execution, enabling decision-making, managing key relationships, and ensuring business continuity in the MD's absence.
  • The ideal candidate is highly proactive, structured, discreet, and capable of operating with sound judgment under minimal supervision, acting as a trusted proxy for the MD when required.

Key Responsibilities

Executive Support and Strategic Coordination:

  • Translate the MD's priorities into clear execution plans and actionable deliverables.
  • Track strategic initiatives and ensure timely delivery across departments.
  • Provide decision support through research, analysis, and briefing notes.
  • Monitor progress against key business priorities and flag risks proactively.
  • Serve as a bridge between the MD and leadership team, ensuring alignment.

Calendar, Time & Priority Management:

  • Own and optimize the MD's calendar across time zones to maximize productivity.
  • Prioritize engagements based on strategic importance and urgency.
  • Ensure all meetings are supported with pre-reads, briefs, and expected outcomes.
  • Anticipate needs and plan to reduce reactive scheduling.

Communication Management & Stakeholder Engagement:

  • Manage and prioritize all incoming communications on behalf of the MD.
  • Draft high-level correspondence, reports, and presentations.
  • Act as a first point of contact for internal and external stakeholders.
  • Maintain strong relationships with partners, clients, and key stakeholders.
  • Ensure all communication threads are tracked and closed effectively.

Operational Oversight & Follow-Through:

  • Drive follow-up on key decisions and ensure execution across teams.
  • Hold stakeholders accountable for deliverables and timelines.
  • Identify bottlenecks and escalate issues where necessary.
  • Ensure alignment between strategic direction and operational activities.

Business & Project Support:

  • Support business initiatives, including partnerships, recruitment drives, and events.
  • Track student applications, admissions processes, and institutional engagements.
  • Coordinate cross-functional activities and ensure seamless execution.

Personal & Lifestyle Management (Integrated Support):

  • Manage the MD's personal schedule in alignment with business priorities.
  • Coordinate international travel logistics, including flights, visas, accommodation, and itineraries.
  • Oversee vendors, personal obligations, and logistics with discretion.
  • Ensure seamless integration of personal and professional commitments.

Documentation & Information Management:

  • Maintain a structured and secure digital filing system.
  • Keep accurate records of communications, agreements, and key documents.
  • Prepare meeting briefs, summaries, and action trackers.
  • Ensure easy retrieval of information for decision-making.

Process Optimisation & Systems Thinking:

  • Identify inefficiencies and implement improved workflows.
  • Develop checklists, trackers, and systems for recurring activities.
  • Standardize processes to ensure consistency and reliability.
  • Leverage digital tools to improve productivity and visibility.

Key Performance Indicators (KPIs)

Execution & Reliability:

  • ≥98% task completion rate within agreed timelines.
  • ≤2% missed or overdue critical tasks per quarter.

Calendar Effectiveness:

  • Zero scheduling conflicts or double bookings.
  • ≥98% adherence to planned schedules, with minimal last-minute changes due to poor planning.

Responsiveness & Communication:

  • ≤2-hour response time for priority communications.
  • ≥98% follow-up closure rate on tracked communications.

Operational Efficiency:

  • ≥90% of meetings supported with briefs/materials in advance.
  • Zero missed key deadlines, including applications, payments, and engagements.

Autonomy & Decision-Making:

  • ≥80% of routine matters resolved without the MD's intervention.
  • Demonstrated ability to prioritize and act effectively in ambiguous situations.

Process Improvement:

  • At least 1 - 2 process improvements implemented per quarter.
  • Measurable reduction in task turnaround time or errors.

Reporting & Visibility:

  • Weekly dashboard/report delivered 100% on time.
  • Clear tracking of tasks, risks, and priorities at all times.

Person Specifications

Qualifications & Experience:

  • Bachelor's Degree in Business Administration or related field
  • Minimum of 5 years' experience as a Personal or Executive Assistant
  • Experience supporting a senior executive or business owner is essential
  • Experience working in a fast-paced, multi-tasking environment

Core Competencies:

  • Strategic thinking and execution
  • Advanced organisational and project management skills
  • Strong written and verbal communication
  • Stakeholder management and influencing skills
  • High attention to detail and analytical ability
  • Digital proficiency (Google Workspace, project management tools, CRM systems) Person.

Attributes (Critical Success Factors):

  • Proactive Ownership: Anticipates needs and acts without waiting for instructions
  • Execution Excellence: Gets things done efficiently and completely
  • Discretion & Trustworthiness: Handles sensitive matters with confidentiality
  • Structured Thinking:Able to organize complexity into clear, actionable steps
  • Responsiveness:Highly reliable and quick to act on requests
  • Calm Under Pressure:Maintains composure in fast-paced or ambiguous situations
  • Judgement & Initiative:Makes sound decisions in the MD's absence
  • Attention to Detail:Spots gaps, errors, and risks before they escalate
  • Adaptability: Comfortable working across time zones and shifting priorities.

Key skills

BA/BSc/HND
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Send your CV along with a cover letter to[email protected]

Please use the job title as the subject line of your email.

At a glance

Company

Human Edge Consulting

Location

Lagos, nigeria

Employment

Full Time

Work style

Internship

Experience

Valid until

Not specified

Created

August 13, 2026

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