Information Technology / ICT

Customer Service Representative

Ileoja·Oyo, nigeria·Full Time·Onsite
Information Technology / ICTmid-levelFull TimeOnsite
-Closes Sep 21, 2026View details & apply

Ileoja Market Place is a multi-sector company driving innovation across eCommerce, tech education, real estate, agribusiness, and digital product sales. Our mission is to empower individuals and businesses by providing quality products, educational resources, and industry-leading services, all tailored to meet evolving market needs.

We are recruiting to fill the position below:

Job Position: Customer Service Representative 

Job Location:…

At a glance

Company

Ileoja

Location

Oyo, nigeria

Employment

Full Time

Experience

mid-level

Valid until

September 21, 2026

Created

September 2, 2026

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Customer Service Representative
Oyo, nigeria
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