A Customer Service Executive at Ruth and Roots acts as a liaison between the organisation and her clients, provides products/services information, answers questions; and resolves any emerging client-based problems with accuracy and efficiency.
The best Customer Service Executives are genuinely excited to help customers.
They are patient, empathetic, and passionately communicative.
They love to talk and understand the value of good communication skills.
Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
The ideal candidate is someone who is social media savvy with a medical or healthcare background.
Key Responsibilities
Act as the point of contact both physically and virtually between the company and her customers, guiding and recommending the best products and services for each client's needs.
Provide correct information about the company's products and services to prospective and new clients.
Ensure customers' satisfaction with products and services by resolving complaints and enquiries.
Follow up with customers via phone, social media or email to confirm purchase satisfaction.
Upselling and cross selling of products and services to customers.
Working with your team members and other departments to find the most effective solutions to problems.
Escalation of customers' concerns, complaints and feedback when necessary and appropriately.
Follow communication procedures, guidelines and policies.
Keep records of customers' interactions, confirm customers' payments and place customers' orders.
Ability to promote products effectively and engage customers in a friendly manner.
Physically able to assist customers with product inquiries.
Customer-focused, with a positive attitude and a passion for helping people.
Strong problem-solving abilities and the capacity to remain calm under pressure.
Detail-oriented and capable of multitasking in a busy environment.
Excellent communication and interpersonal skills.
Strong negotiation and closing abilities.
Ability to work independently and manage multiple priorities.
Proficiency in Microsoft Office and CRM systems.
Requirements
Qualification is irrelevant - Candidate will be trained.
1 - 5 years experience.
The candidate must reside in Lagos (in or close to Ilupeju preferably).