Role Purpose
To manage O&M outsource partners and third party vendors to achieve business objective of cost savings and quality improvements, adhering to established governance processes and principles. The role will ensure SLAs and outsourced contracts are managed effectively on behalf of Service Assurance. Provide data inputs and planning support for contract negotiations with vendors and outsource suppliers to introduce service delivery changes in response to Telecel Ghana’s operational requirements.
Key Responsibilities
Qualification Required & Experience
Must have Technical / Professional Qualifications
BSc Telecommunications or related discipline / experience.
Must have strong analytical, troubleshooting, and problem-solving skills.
Good interpersonal and communication skills with excellent stakeholder management
Detailed knowledge of Telecommunication services, operational KPI’s and processes and an in depth understanding of their relationship to the customer experiences.
Ability to communicate at different levels
Capacity to understand a range of engineering functions and procedures
Knowledge in Accounting procedures
Strong knowledge in data analysis
Basic knowledge in power BI
Strong competence in Excel
Location: Accra