The Patient Navigator will play a vital role in helping patients access essential services including registration, testing, consultations, counselling, and follow-up care while ensuring that no patient is left behind due to system or communication barriers.
Key Responsibilities
Serve as the primary field liaison for assigned patients, ensuring continuous engagement and follow-up.
Support patients through every stage of care from registration and free IHC testing to consultations and treatment coordination.
Conduct field visits to hospitals, diagnostic centers, and partner facilities to facilitate smooth service delivery.
Coordinate testing logistics and ensure timely communication of results between patients and clinicians.
Schedule and track appointments, video consultations, and multidisciplinary tumour board reviews.
Maintain accurate and confidential digital patient records.
Identify and escalate barriers to care (financial, logistical, or emotional) to the program supervisor.
Provide emotional support, guidance, and health education to patients and their families.
Collaborate closely with healthcare professionals, social workers, and NGOs to improve patient outcomes.
Requirements & Qualifications
OND, HND, or B.Sc. in Nursing, Public Health, Social Work, Psychology, or a related field.
Strong communication and interpersonal skills, with genuine empathy for patients.
Field experience in healthcare, community outreach, or NGO settings is a strong advantage.
Basic knowledge of breast cancer care and healthcare systems in Nigeria.
Comfortable using digital tools, mobile data collection platforms, and video conferencing apps.
Must be willing to work on the field, with regular travel within Lagos.