Reports To: Chief Operating Officer (COO)
Direct Reports: Administrative Officers, Facility & Maintenance Team, Drivers, Office Assistants, Front Desk Personnel, Logistics Personnel, and other operational support staff.
- The Operations Manager is responsible for managing the day-to-day operational activities of NeoHomes Limited, ensuring that all internal processes, facilities, logistics, and support services run efficiently to enable business productivity and exceptional service delivery.
- The role focuses on operational excellence, resource optimization, process improvement, and compliance with company policies.
- The Operations Manager works closely with departmental heads to ensure that operational support aligns with business objectives while maintaining high standards of efficiency, accountability, and customer satisfaction.
Key Responsibilities
Operational Management:
- Oversee the daily operations of the company and ensure smooth business activities.
- Develop and implement operational policies, procedures, and workflows.
- Monitor operational performance and recommend process improvements.
- Ensure efficient coordination between departments.
- Supervise office administration and support services.
Facility & Asset Management:
- Oversee the maintenance and proper utilization of company offices, equipment, and facilities.
- Ensure company vehicles are properly maintained and available for business operations.
- Coordinate repairs, maintenance schedules, and vendor services.
- Maintain an accurate inventory of company assets.
- Ensure operational equipment is functioning optimally.
Logistics & Fleet Management:
- Supervise the company's logistics operations.
- Coordinate vehicle scheduling for staff, site inspections, and client engagements.
- Monitor fuel consumption, maintenance records, and vehicle utilization.
- Ensure drivers comply with company policies and road safety regulations.
- Optimize logistics costs and operational efficiency.
Vendor & Procurement Management:
- Manage relationships with vendors, contractors, and service providers.
- Evaluate supplier performance and negotiate service agreements.
- Ensure timely procurement of operational supplies and equipment.
- Monitor procurement processes to ensure value for money.
- Maintain approved vendor databases.
- Identify operational bottlenecks and implement corrective actions.
- Develop Standard Operating Procedures (SOPs).
- Automate and streamline operational processes where feasible.
- Monitor compliance with operational standards.
- Drive continuous improvement initiatives.
Health, Safety & Compliance:
- Ensure compliance with company policies and statutory regulations.
- Promote workplace health and safety standards.
- Conduct routine operational risk assessments.
- Ensure all facilities meet safety requirements.
- Maintain emergency response procedures where applicable.
- Prepare and manage operational budgets.
- Monitor operational expenses.
- Identify opportunities for cost reduction without compromising service quality.
- Ensure prudent utilization of company resources.
- Prepare operational expenditure reports.
- Supervise operational and administrative staff.
- Conduct performance evaluations and provide coaching.
- Ensure operational staff adhere to company policies.
- Promote teamwork and accountability.
- Identify training needs and recommend development initiatives.
Customer & Internal Service Support:
- Ensure operational support enables excellent customer service.
- Resolve operational issues affecting clients and staff.
- Support Sales, Marketing, HR, Finance, and other departments with operational requirements.
- Ensure timely response to internal operational requests.
Key Performance Indicators (KPIs)
- Operational Efficiency
- Operational Process Compliance Rate
- Internal Service Delivery Turnaround Time
- Task Completion Rate
- Operational Downtime
- Fleet & Logistics
- Vehicle Utilization Rate
- Fleet Maintenance Compliance
- Fuel Cost Efficiency
- Logistics Response Time
- Financial
- Operational Budget Adherence
- Cost Savings Achieved
- Procurement Efficiency
- Vendor Performance Rating
- Facilities
- Asset Utilization Rate
- Facility Maintenance Completion Rate
- Office Downtime
- Inventory Accuracy
- Leadership
- Staff Productivity
- Employee Engagement Score
- Team Performance Rating
- Training Completion Rate
Qualifications & Experience
Education:
- Bachelor's Degree in Business Administration, Operations Management, Logistics, Engineering, Project Management, or a related field.
- Minimum of 3 - 7 years relevant operational management experience.
- At least 3 years in a supervisory or management role.
- Experience in real estate, construction, property management, logistics, or a related industry is an advantage.
Professional Certifications (Preferred):
- Project Management Professional (PMP)
- Certified Operations Manager (COM)
- Chartered Institute of Logistics and Transport (CILT)
Health & Safety Certification:
- Lean Six Sigma Certification
- Technical Competencies
- Operations Management
- Process Improvement
- Fleet & Logistics Management
- Procurement & Vendor Management
- Facility Management
- Budget Administration
- Risk Management
- Inventory Management
- Team Leadership
- Decision-Making
- Conflict Resolution
- Performance Management
- Coaching & Mentoring
- Strategic Planning
- High Integrity
- Strong Organizational Skills
- Excellent Problem-Solving Ability
- Attention to Detail
- Strong Communication Skills
- Accountability
- Results-Oriented
- Ability to Work Under Pressure
Success Profile for NeoHomes Operations Manager:
- Within the first 12 months, the Operations Manager is expected to:
- Improve operational efficiency across all support functions.
- Reduce operational costs through effective resource management.
- Achieve over 95% compliance with operational processes and SOPs.
- Implement a preventive maintenance system for company assets and vehicles.
- Strengthen vendor management and procurement efficiency.
- Build a responsive, accountable, and high-performing operations team that supports NeoHomes' business growth.