We are seeking a proactive and client-focused Key Account Executive to manage client relationships, coordinate campaign execution, and drive business growth within a fast-paced marketing and advertising environment.
The ideal candidate will serve as the primary liaison between clients and internal teams, ensuring seamless project delivery, excellent client satisfaction, and achievement of campaign objectives.
Key Responsibilities
Manage and nurture existing client accounts to ensure long-term relationships and client retention.
Coordinate and facilitate client meetings, presentations, and engagement sessions (both virtual and physical).
Identify and pursue new business opportunities to support revenue growth.
Drive cross-selling and upselling opportunities across existing client accounts.
Receive, document, and resolve client feedback in a timely and professional manner.
Receive client briefs and coordinate internal execution with relevant teams.
Monitor campaign performance to ensure agreed KPIs, deliverables, and timelines are achieved.
Collaborate closely with internal stakeholders, including Design, Digital, Content, and Strategy teams, to ensure successful execution of client projects.
Prepare contact reports, meeting summaries, and account progress reports for management and clients.
Maintain strong relationships with key stakeholders while ensuring a high standard of service delivery.
Requirements
Education
Bachelor's Degree in Marketing, Business Administration, Communications, or any related Social Science discipline.
Relevant professional certifications and memberships such as ARCON, NIPR, CIM, or related certifications will be an added advantage.
Experience:
2 - 4 years of experience within a Marketing or Advertising Agency environment.
Demonstrable experience managing client accounts and stakeholder relationships.
Strong understanding of advertising, marketing communications, and digital marketing.
Minimum of 1 year of hands-on account management experience within a marketing or advertising agency.
Required Skills & Competencies:
Excellent presentation and communication skills (written and verbal).
Strong relationship management and stakeholder engagement skills.
Excellent organizational and time management abilities.
Ability to manage multiple client accounts and projects simultaneously.
Strong problem-solving and client service orientation.
Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
Strong reporting and documentation skills.
Ability to work collaboratively within cross-functional teams in a fast-paced environment.