Technology

It Support Intern At Carbon Nigeria

Carbon Nigeria·Lagos, nigeria·Full Time·Remote
TechnologyFull TimeRemote
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About This Role

  • We are looking for an IT Support Intern at Carbon, you will be responsible for supporting the day-to-day IT operations of the company.
  • You will help users enhance their usage of IT services

Responsibilities

  • Support users on-site and remotely across multiple time zones
  • Handle issues raised via the helpdesk in providing Level I support
  • Provide frequent training to users on maximizing IT resources available to them.
  • Carry out repair and maintenance of workstations hardware and software related issues
  • Manage and support Call center services
  • Maintain relationships with ISPs and other providers to ensure maximum service uptime and monitor SLA
  • Create hardware/software purchase requisitions and maintain hardware and software inventory
  • Support Cloud-based services
  • Manage Microsoft Windows servers, Desktop and Apple macOS
  • Manage networking and VPN services
  • Work extra hours to meet deadlines as required or where reasonable

Requirements

  • 2-3 years of experience in enterprise IT supports the role of 100 or more users.
  • Experience managing open source VoIP services like Asterisk, Elastix, 3CX
  • Experience working with Cisco, Mikrotik, and Ubiquity devices
  • Experience managing Linux and Windows servers in an enterprise environment
  • Experience managing MacOS in an enterprise environment
  • Bash or python scripting
  • Experience using, troubleshooting, and maintaining SaaS tools.

Nice to Have

  • CCNA, CCNP, Red Hat, and Microsoft certifications
  • AWS Solutions Architect or GCP certifications
  • Experience working with relational databases like MySQL, PostgreSQL
  • Great communications skills

Key skills

BA/BSc/HNDProfessional Certificate
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At a glance

Company

Carbon Nigeria

Location

Lagos, nigeria

Employment

Full Time

Experience

Valid until

Not specified

Created

July 14, 2026

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