The I.T Officer supports the Logistics Coordinator and the Deputy Logistics Coordinator in activities linked to IT, according to PUI standards and procedures, in order to adequately meet the I.T needs of the various bases on the mission.
He / She works under the direct supervision of the Deputy Logistics Coordinator. S/He technically manages the Logistics & IT Assistant.
Responsibilities and Tasks
Software and Mission SharePoint Management:
Manages the installation of Software on mission computers e.g. anti-virus, Office Suite and all other software for the mission
Keeps license codes and uses them accountably on the mission's computers.
Recommends the purchase and use of Software to the Deputy Logistics Coordinator and the Logistics Coordinator
Resolves all staff issues regarding software on mission computer systems
Provides guidance and training to staff on the use of new software
Set up and manage a mission-wide database/SharePoint
Make sure synchronous backup of all mission's laptops are done and working well to OneDrive.
Ensures all department utilize digital archiving site for the mission.
Periodic training of staff on the use of SharePoint, archiving on SharePoint, and collaboration tools.
Conduct periodic training and sessions on cybersecurity and data protection in accordance to the NDPA regulations.
Management, Maintenance and Repairs of IT and Communication Equipment:
Supports the IT Assistant in facilitating the repair of faulty I.T equipment such as laptops, printers, scanners, etc.
Ensures the availability and installation of quality toners for the mission's printers
Support the IT Assistant in facilitating the repair of radio and communication devices across bases
Provides guidance/training to staff on use of I.T and communication equipment to avoid damage
Ensures that laptops, phones and IT assets are issued according to the mission equipment allocation standards.
Ensure proper use of mission's radio communication devices.
Collates I.T needs and communicates to the Deputy Logistics Coordinator and the Logistics Coordinator
Communicates the need for purchase of new Satellite credit to the Logistics Coordinator
Ensures that the communication equipment in safe rooms are functional at all time.
Maintains a physical inventory of mission's IT equipment
Raises Purchase Requests for IT material needs.
Ensure uniformity in the technical specifications and procurement of IT equipment across the mission in line with approved standards and specifications.
Email Creation Request and Installation Facilitation:
Ensures the timely creation of Email address for staff when requested
Manages the password database for emails on the mission
Manage installation, removal and any other related issues relating to emails
Assists new staff in the installation of email signatures and facilitate the uniformity of email signatures according to PUI standards and guidelines.
Liaise with HQ IT for any technical issues unresolved at the mission level.
Payment and Renewal of Internet and Communication Subscription:
Follow-up and update communication credit for the whole mission
Configuration of mission contact list on mobile phones
Monitor internet consumption, make recommendations on internet use, restrictions and facilitate the timely renewal of internet subscription
Liaise with the internet service provider in case of any problems or inadequacies on the internet across all PUI bases.
Asset Management:
Support the Deputy Logistics Coordinator with technical specification during Procurement of IT hardware, software, and related assets in compliance with organizational policies.
Verify specifications, quality, and warranty coverage of newly acquired IT assets.
Maintain and regularly update the IT asset register, including serial numbers, specifications, and assigned users.
Tag and label all IT assets for proper identification and tracking.
Deploy, configure, and document new IT assets for end-users.
Track asset lifecycle from acquisition to disposal, ensuring timely upgrades or replacements.
Manage warranties, service agreements, and license renewals for all IT assets.
Conduct regular preventive maintenance of IT equipment.
Ensure compliance with software licensing requirements and IT asset policies.
Implement security measures for IT assets, including encryption and access control.
Train staff on proper use, care, and security of IT assets
Documentation and Reporting:
Maintains accurate records of all mission's I.T and communication equipment
Shares reports to the Deputy Logistics coordinator monthly
Archives and centralizes logistics files related to I.T and communication
Maintains good record of mission's passwords and ensures utmost integrity and accountability in the use of PUI software licenses.
Requirements
Candidates should possess a Bachelor's Degree with 2-4 years of experience.