Head Of Growth & Operations Road Freight At Dhl
full-time
Strategic Ownership & Growth
Take full ownership of and drive all Road Freight activities in Nigeria.
Own and manage full P&L accountability including revenue, GP, cost control, and EBITDA performance.
Develop and execute structured growth plans to expand Road Freight business profitably; continuously monitor and adjust based on performance trends.
Identify and pursue new business opportunities across key sectors (Oil & Gas, FMCG, Automotive, Industrial, Mining, Projects).
Expand and diversify the customer base; actively engage with strategic customers to co-develop solutions.
Lead commercial governance including pricing strategy, tender participation, contract negotiations, and margin optimization.
Operational Leadership & Excellence
Oversee, develop, and manage all Road Freight operations (domestic and cross-border).
Ensure high OTIF performance, transit time reliability, and operational efficiency.
Design and optimize transport networks, including domestic distribution and regional corridors (ECOWAS trade lanes).
Analyze daily, weekly, and monthly development of key KPIs and implement corrective actions.
Drive continuous improvement initiatives in fleet utilization, subcontractor performance, cost, and service quality.
Lead digitalization initiatives including TMS optimization, track & trace visibility, and reporting automation.
Ensure consistent customer experience for both shippers and carriers, adapting to local market requirements where necessary.
Establish regular carrier performance meetings and ensure structured reviews with all key carriers.
Develop long-term strategic partnerships with preferred carriers and subcontractors.
Compliance, Risk & Governance
Ensure compliance with company policies and local statutory obligations related to Safety, Health, Security, Environment, and Quality (HSSEQ).
Maintain strict adherence to regulatory frameworks governing Nigerian transport and cross-border operations.
Strengthen security protocols to mitigate cargo risk, theft, and operational disruptions.
Implement risk mitigation strategies for infrastructure challenges, geopolitical shifts, and regulatory changes.
Key Performance Indicators (KPIs)
Revenue growth and market share expansion
Gross Profit margin improvement
EBITDA performance
OTIF (On-Time-In-Full)
Fleet utilization and cost efficiency metrics
Carrier compliance and performance scores
Customer retention and satisfaction (NPS)
Safety and incident rate metrics
Now, here is what we need from you!
Proven P&L management experience in Nigeria.
Strong knowledge of Nigerian transport regulations and ECOWAS cross-border frameworks.
Demonstrated commercial acumen and operational transformation capability.
Entrepreneurial mind-set
Open minded, willing & able to lean and try out new things
Excellent communication skills, able to engage with all levels of an organization
Ideally English language skills
Strong change management skills
Ability to analyze and improve business processes
Project leadership and project management skills
Experience within multinational logistics organizations preferred.
At least 10+ years of Road freight experience with strong acumen of TMS.
Management & leadership experience, ability to manage in matrix setup
Education - Bachelor's degree minimum