Technology

Business Analyst At Stanbic Ibtc

Stanbic IBTC·Lagos, nigeria·Full Time·Onsite
TechnologyFull TimeOnsite

Job Description

  • To facilitate and manage feature development and implementation as well as business team usage of Enterprise Solutions such as Salesforce and Robotic Process Automation (RPA) Technologies across all Stanbic IBTC IAM entities through application of Business Analysis, Process Improvement, Project/Product Management (Waterfall & Agile) and Change Management methodologies.
  • Guide and direct the process of Business Requirements collation for bothSalesforce and RPA Implementation Projects as well as creating TechnicalUser stories to be used by Technical Personnel such as Administrators,Developers and Quality Assurance in building and testing Implemented Projects

Qualifications

  • Minimum of B.Sc / B.Tech / B.Eng Degree
  • Salesforce Ranger / Administrator / Business Analyst Certification
  • Robotic Process Automation (RPA) Trainings & Certifications - Business Analysis Trainings & Certifications
  • Project Management and/or Product Management Trainings & Certifications -Lean Six Sigma (Green /Black Belt) Trainings & Certifications.

Additional Information:

Behavioural Competencies:

  • Adopting Practical Approaches
  • Challenging Ideas
  • Checking Things
  • Documenting Facts
  • Exploring Possibilities

Technical Competencies:

  • Business Process Improvement
  • Data Analysis
  • Development
  • Emerging Technology Monitoring
  • IT Knowledge

Key skills

BA/BSc/HNDProfessional Certificate

At a glance

Company

Stanbic IBTC

Location

Lagos, nigeria

Employment

Full Time

Experience

Valid until

Not specified

Created

September 10, 2026

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Business Analyst At Stanbic Ibtc
Lagos, nigeria
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