To assist in the maintenance of established quality standards through first line evaluation and reporting of process flows with the aim of identifying areas for process improvement
Description
Effectively execute stated policies and procedures in respect of quality and performance management.
Routinely monitor transactions performed by process owners to identify non-compliance.
Assist the line Analyst in developing team and individual quality and performance standards.
Support the team on key innovative business initiatives and follow up on system breaks and related education.
Monitor system activities to ensure smooth operations.
Support the Business Analyst in analyzing customer information needs, business problems, and opportunities to recommend effective testing techniques.
Review business requirements, system documentation, and work instructions to ensure highquality and accurate testing.
Assist in defining IT requirements to support process and system changes.
Work with stakeholders and subject matter experts to design, develop, test, automate, and improve testing processes.
Collaborate with business users to define testing processes and systems that meet business needs and are scalable for future requirements.
Work with business units and IT teams to resolve technical issues and processrelated modalities.
Ensure the availability of required testing materials, processes, applications, and tools.
Plan and manage the development and maintenance of testing tools.
Support testingrelated communication and engagement on new or updated processes.
Participate in system upgrades and execute testing plans to ensure highquality results.
Prepare detailed functional design documents for conversions, interfaces, and reports.
Work with user departments to test roles and access rights in line with business requirements.
Ensure proper testing of all user systems/products and provide detailed reports of activities and outcomes.
Develop comprehensive test plans outlining scope, objectives, and methodologies.
Conduct various testing types including functional, performance, security, usability, and regression testing.
Execute test cases and document results to identify defects or deviations from quality standards.
Implement and maintain automated testing procedures to streamline repetitive tasks.
Evaluate products from an enduser perspective, focusing on usability, accessibility, and user experience.
Maintain detailed records of test cases, procedures, and results for traceability.
Work closely with crossfunctional teamsproduct development, engineering, designto understand requirements and resolve issues.
Enforce and maintain quality standards to meet or exceed predefined benchmarks.
Identify risks associated with product releases and mitigate them through effective testing strategies.
Escalate identified gaps and follow up to ensure timely resolution.
Track system and process changes occurring within the Division.