Ecobank Uganda is hiring a Branch Manager (Mbarara Branch) with the following duties and responsibilities; Key Responsibilities Business and Financial performance Own and deliver branch business targets across deposits, lending, fee income, cards, insurance and digital product activation. Develop and execute local sales plans based on catchment opportunities and customer needs. Drive customer acquisition and deepen existing relationships through structured sales routines. Monitor branch profitability, productivity, cost discipline and portfolio quality. Partner with segment and product teams to execute campaigns and increase product penetration. Customer Excellence Ensure consistent, professional and timely service delivery across all branch touchpoints. Act as escalation point for customer complaints and complex service issues. Build strong relationships with key customers, SMEs, institutions and local community stakeholders. Promote customer education, digital adoption and financial literacy. Use customer feedback to improve branch service standards and experience. Leadership and people management Lead, coach and develop branch staff to achieve sales, service and operational targets Create a high-performance culture anchored on accountability, teamwork and ethical conduct. Conduct daily huddles, pipeline reviews, service reviews and performance check-ins. Identify staff capability gaps and coordinate training or coaching interventions. Support succession planning and development of future branch leaders. Process, control and operational performance Ensure full compliance with cash handling, KYC, AML/CFT, account opening, credit and branch operations policies. Maintain strong control standards and ensure timely closure of audit, control and compliance issues. Oversee branch security, cash management, vault controls and operational resilience. Drive transaction migration from teller counters to digital, ATM, agency and self-service channels. Ensure accurate record keeping, reporting and adherence to service level standards. Strategic initiatives Support country distribution strategy including branch transformation, catchment optimization and digital migration. Execute product launches, sales campaigns and strategic customer engagement initiatives. Identify local partnership opportunities to grow customer base and transaction volumes. Provide market intelligence on competitors, customer behavior and catchment dynamics. Champion innovation in branch productivity and customer engagement. Experience & Qualification Bachelor’s degree in Business, Finance, Economics, Banking or related field. Minimum of 5–8 years’ banking experience, including branch sales/service or operations leadership. Strong knowledge of retail, SME and commercial banking products. Experience managing teams and branch operations is required. Good understanding of credit, compliance, cash management and operational controls.