- HelloMe Travels Limited is seeking an experienced and customer-focused Travel and Tour Specialist to manage flight bookings, ticketing, travel arrangements, holiday packages, hotel reservations, school admission services, and other travel-related services.
- The successful candidate will be responsible for providing end-to-end travel solutions to clients, from understanding their travel requirements and making appropriate recommendations to booking, ticket issuance, documentation, and after-sales support.
- The candidate must have hands-on experience using the Amadeus Global Distribution System (GDS) and should be comfortable managing domestic and international flight reservations, ticketing, reissuance, cancellations, refunds, and itinerary changes.
- The role will also support HelloMe Consult's travel and education consultancy services, including the preparation of school packages, holiday packages, hotel packages, and processing of school admission applications.
Flight Booking & Ticketing
- Book and issue domestic and international flight tickets through GDS platforms, with strong hands-on proficiency in Amadeus.
- Search and compare flight schedules, fares, routes, and availability to provide clients with suitable and cost-effective options.
- Reconfirm bookings and process cancellations, rescheduling, reissuance, refunds, and ticket changes as required.
- Manage fare rules, ticketing deadlines, baggage allowances, penalties, and applicable airline policies.
- Ensure all passenger information and ticket details are accurate before ticket issuance.
- Handle complex itineraries, connecting flights, multi-city bookings, and group reservations where applicable.
- Monitor booking queues and ensure all pending reservations are properly followed up and completed.
- Provide clients with accurate travel itineraries, e-tickets, booking confirmations, and relevant travel information.
Travel Consultation & Customer Service
- Consult with clients to understand their travel needs, preferences, budgets, destinations, and timelines.
- Recommend appropriate flight, accommodation, transportation, holiday, and travel package options.
- Provide professional and timely responses to client enquiries through phone, email, WhatsApp, and other approved communication channels.
- Provide end-to-end customer support from initial consultation through completion of the client's travel arrangements.
- Provide after-sales support, including travel reminders, schedule updates, changes, cancellations, and issue resolution.
- Handle client complaints and travel-related challenges professionally and escalate complex issues when necessary.
- Develop and prepare customized holiday packages based on clients' destinations, preferences, budgets, and travel periods.
- Prepare complete holiday packages covering flights, hotels, airport transfers, tours, activities, and other relevant travel services.
- Create customized tour itineraries for individuals, families, groups, and corporate clients.
- Coordinate with local and international tour operators, hotels, transportation providers, and other travel service partners.
- Research destinations, attractions, activities, and travel experiences to develop competitive and attractive packages.
- Stay updated on travel promotions, seasonal offers, destinations, and emerging travel trends.
- Proactively inform clients about available travel deals, promotions, and new packages.
Hotel & Accommodation Packages
- Source, compare, and book hotels and other suitable accommodation options based on client requirements and budget.
- Prepare hotel packages for individual and group travellers.
- Negotiate or leverage available partner rates and promotions to secure competitive pricing.
- Arrange airport transfers, car rentals, travel insurance, and other ancillary travel services where required.
- Confirm hotel reservations and ensure clients receive accurate booking details and relevant terms and conditions.
School Admission & Education Consultancy
- Support clients with school admission processing for local and international educational institutions.
- Prepare and coordinate school admission packages based on the student's academic level, preferred destination, institution, and budget.
- Assist students and parents in identifying suitable schools, colleges, universities, or other educational institutions.
- Provide guidance on admission requirements, application procedures, documentation, deadlines, and applicable fees.
- Assist clients in compiling and submitting required admission documents.
- Follow up with schools and institutions regarding admission applications and provide clients with timely updates.
- Maintain accurate records of students' applications, correspondence, submitted documents, admission status, and outcomes.
- Coordinate with relevant education partners and institutions where applicable.
- Provide professional support throughout the admission process while ensuring that clients receive accurate information.
Visa & Travel Documentation Support
- Provide accurate information on applicable visa requirements, travel documentation, health advisories, and travel restrictions.
- Assist clients with the preparation and organization of travel and visa-related documentation where applicable.
- Support clients with visa application processing in accordance with applicable requirements.
- Keep up to date with changes in visa requirements, immigration procedures, travel restrictions, and entry requirements.
- Ensure that clients are properly informed of applicable documentation requirements and deadlines.
Travel Partners & Supplier Management
- Maintain strong professional relationships with airlines, hotels, tour operators, travel agencies, transportation providers, schools, and other travel partners.
- Coordinate with suppliers to obtain availability, pricing, confirmations, amendments, and other required services.
- Leverage existing partnerships to secure competitive rates and special packages for clients.
- Identify and develop relationships with new travel and education service providers where necessary.
- Monitor supplier service quality and escalate issues where appropriate.
Records, Payments & Reporting
- Maintain accurate and organized records of client bookings, payments, tickets, invoices, applications, and travel preferences.
- Ensure all booking and payment information is properly documented and updated.
- Follow up on outstanding payments and booking deadlines where applicable.
- Prepare periodic sales, booking, revenue, and activity reports for management review.
- Maintain proper documentation for all transactions handled through HelloMe Consult.
- Ensure client and transaction information is handled confidentially and professionally.
Compliance & Professional Standards
- Ensure all ticketing, travel, visa, hotel, and school admission services are handled in accordance with applicable policies and regulations.
- Provide clients with accurate information and avoid making representations or guarantees that cannot be substantiated.
- Protect client information and maintain confidentiality at all times.
- Ensure all company systems, platforms, and resources are used appropriately.
- Maintain professional standards when dealing with clients, airlines, hotels, schools, suppliers, and other partners.
Market Knowledge & Business Development
- Stay updated on airline policies, fare changes, travel trends, visa requirements, destination information, and travel promotions.
- Monitor competitor pricing and market offerings to support competitive package development.
- Identify opportunities to increase flight ticket sales, holiday packages, hotel bookings, and school admission services.
- Promote HelloMe Consult's travel and education services to prospective and existing clients.
- Support management in developing new travel, holiday, hotel, and education packages.
Requirements & Qualifications
- Minimum of a Bachelor's Degree in Tourism, Hospitality, Travel Management, Business Administration, or a related field.
- Minimum of 3 years of proven hands-on experience in flight ticketing, travel consultancy, or travel agency operations.
- Mandatory hands-on experience with the Amadeus GDS platform.
- Practical experience with flight reservations, fare display, ticket issuance, reissuance, cancellations, refunds, and itinerary changes using Amadeus.
- Experience with Sabre, Galileo, or other GDS platforms is an added advantage.
- Proven experience preparing and selling holiday, hotel, and travel packages.
- Experience in school admission processing or education consultancy is an added advantage.
- Good knowledge of domestic and international travel requirements, airline policies, visa requirements, hotels, travel services and travel documentation.