Key Responsibilities
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Company
Newedge Finance Limited
Location
Lagos, nigeria
Employment
Full Time
Work style
Onsite
Experience
Valid until
Not specified
Created
June 8, 2026
Nirvana Synergy
Department: Customer relations Reports to: Team lead/Supervisor Location: Okota, Isolo (On-site) Job Summary The Telesales Representative is responsible for promoting and selling the company's products over the phone, managing customer inquiries, and closing sales orders. This role requires excellent communication skills, persuasive ability, and a strong customer service orientation to achieve set sales targets and contribute to business growth. Key Responsibilities Contact potential and existing customers to inform them about products, promotions, and offers. Understand customer needs and recommend suitable products or solutions. Accurately record customer information and order details in the CRM system. Follow up on leads and maintain active communication with customers to close sales. Handle inbound and outbound sales calls professionally and efficiently. Build and maintain strong relationships with customers to encourage repeat business. Meet or exceed individual and team sales targets and KPIs. Coordinate with logistics and customer service teams to ensure smooth order processing and delivery. Provide feedback from customers to the sales and marketing teams for product improvement. Requirements Minimum of OND/NCE; a Bachelor's degree in Business, Marketing, or a related field is an advantage. Proven experience in telesales, telemarketing, or customer service (preferably in FMCG, retail, or cosmetics). Excellent communication, negotiation, and interpersonal skills. Strong persuasive ability and confidence in closing sales. Good computer literacy and familiarity with CRM or call management software. Goal-oriented, self-motivated, and able to work under minimal supervision. A positive attitude and resilience in handling rejection. Applicant must reside within and around Okota/Isolo. Key Performance Indicators (KPIs) Number of calls made per day/week Sales conversion rate Revenue generated Customer retention and repeat purchase rate Accuracy of order processing
4 hours ago
Job Summary A Call Center Sales Agent (Telesales Representative) is responsible for contacting potential and existing customers by phone to promote products or services, generate sales, maintain customer relationships, and achieve sales targets. The role requires excellent communication, persuasion, and customer service skills. Key Responsibilities Make outbound calls to prospective and existing customers. Present and explain products or services to customers. Identify customer needs and recommend suitable solutions. Generate sales and achieve individual and team sales targets. Handle customer inquiries, objections, and complaints professionally. Maintain accurate customer records and update CRM systems. Follow up on leads and sales opportunities. Build and maintain positive customer relationships. Comply with company policies, sales procedures, and regulatory requirements. Collaborate with team members and supervisors to improve sales performance. Key Performance Indicators (KPIs) Number of calls made per day. Sales conversion rate. Lead qualification and follow-up success. Customer satisfaction and retention rates. Achievement of monthly and quarterly sales targets. Required Skills and Qualifications Candidates should possess a B.Sc Degree High school diploma or equivalent (additional sales experience may be preferred). Strong verbal communication and interpersonal skills. Sales, negotiation, and persuasion abilities. Customer-focused mindset. Ability to work in a target-driven environment. Good organizational and time-management skills. Preferred Experience: Previous experience in telesales, telemarketing, call center operations, or customer service. Working Conditions: Office-basedwork environment. Performance is typically measured against sales and productivity targets.
3 months ago