- The Station Supervisor supports the Station Manager in the day-to-day operations of the station, ensuring smooth business operations, excellent customer service, compliance with company policies, and efficient supervision of station staff.
- The Supervisor assumes responsibility for station operations in the absence of the Station Manager.
Key Responsibilities
Operational Support:
- Support the Station Manager in the daily running of the station.
- Supervise daily station activities to ensure smooth operations.
- Ensure the station opens and closes according to approved procedures.
- Monitor the functionality of pumps, generators, POS terminals, and other station equipment.
- Escalate operational issues to the Station Manager where necessary.
- Supervise Pump Attendants, Cashiers, and other station personnel during assigned shifts.
- Assign daily tasks and monitor staff performance.
- Ensure employees adhere to company policies, grooming standards, and work schedules.
- Provide on-the-job coaching and guidance to station staff.
- Report disciplinary issues and attendance concerns to the Station Manager.
Sales and Customer Service:
- Monitor daily fuel and non-fuel sales.
- Ensure prompt, courteous, and professional customer service.
- Resolve customer complaints and escalate unresolved issues.
- Encourage the achievement of station sales targets.
- Monitor fuel stock levels and retail inventory.
- Assist in daily stock reconciliation and inventory counts.
- Report stock shortages, variances, or losses.
- Ensure products are properly stored and accounted for.
Health, Safety, Security and Environment (HSSE):
- Ensure compliance with all HSSE policies and procedures.
- Conduct routine safety inspections of the station.
- Ensure firefighting equipment is available and serviceable.
- Report accidents, incidents, hazards, and near misses immediately.
- Promote a safe working environment for employees and customers.
Reporting and Documentation:
- Prepare and submit shift reports.
- Maintain accurate operational records.
- Report equipment faults, maintenance issues, and operational challenges.
- Assist the Station Manager in preparing daily, weekly, and monthly reports.
- Take charge of station operations in the absence of the Station Manager.
- Make operational decisions within approved authority.
- Ensure uninterrupted station operations until the Station Manager returns.