- Bachelor's degree in Supply Chain Management, Business, Logistics, Procurement, Engineering, or Finance.
- Master's degree or professional qualification (CSCM, CIPS, PGDSCM) strongly preferred.
- 10 - 12 years of progressive experience in supply chain, procurement, logistics, or operations, including at least 3 years in a managerial role.
- Demonstrated experience managing international procurement execution, shipping, import clearance, warehousing, inventory, and distribution.
- Strong knowledge of trade terms, letters of credit, customs clearance, and cargo insurance.
- Advanced analytical skills with SAP, Excel, Power BI, and dashboards.
- Strong stakeholder management, negotiation, and communication skills.
- Experience in governance, audit readiness, and SOP development.
- Proven leadership capability, including coaching, delegation, and succession planning.
Strategic Supply Chain Leadership & Governance
- Develop and implement regional supply chain strategies aligned with organizational priorities.
- Lead annual planning, budgeting, risk assessment, and capacity planning.
- Serve as the main link between country teams, Finance, Global Supply Chain, and leadership.
- Drive governance through SOPs, RACI matrices, documented processes, and structured escalation.
- Identify risks and implement contingency planning for stock-outs, overstock, vendor delays, logistics disruptions, and audit-sensitive issues.
S&OP, Demand Planning & Supply Review
- Coordinate monthly S&OP Demand and Supply reviews, consolidating country forecasts, sales updates, and supply constraints.
- Evaluate demand quality, forecast accuracy, stock cover, replenishment requirements, and service risks.
- Present risks, scenarios, and recommendations for leadership decision-making.
- Evaluate forecast accuracy, stock cover, replenishment requirements, and service risks.
- Metrics: Forecast Accuracy, OTIF, Demand-Supply Alignment.
Supply Planning, Replenishment & Inventory Health
- Monitor inventory positions by country, warehouse, program and SKU.
- Recommend replenishment quantities, buffer stock levels, and redistribution actions.
- Prepare replenishment plans based on demand forecasts, inventory levels, lead times, and budgets.
- Lead ageing inventory reviews, slow-moving stock analysis, and obsolescence risk mitigation.
- Execute operational buying processes including purchase orders, vendor coordination, and goods receipt.
- Collaborating with Global Procurement Leads to align sourcing strategies with global objectives.
- Monitor supplier performance, lead times, landed costs, and responsiveness.
- Metrics: Inventory Turns, Stock Ageing, Working Capital Impact, Supplier Performance, Cost Savings,
International Logistics & 3PL management
- Manage international shipments by air, sea, and land, including customs clearance and freight partner coordination.
- Review shipping documents (letters of credit, invoices, packing lists, certificates of origin, insurance).
- Ensure timely endorsement, clearance, and delivery of imported goods.
- Set standards and expectations with 3PL partners on receiving, storage, dispatch, and reporting.
- Review warehouse and 3PL Performance and manage persistent 3PL underperformance and support transition planning.
- Metrics: Logistics Cost Efficiency, Transit Time Reliability, delivery lead times, 3PL Service Levels.
Order Management, Customer Fulfilment & Distribution
- Coordinate order-to-delivery flow from proforma invoice support to POD follow-up and invoicing.
- Validate customer order requirements, product availability, and timelines.
- Track open orders, delivery delays, remittance visibility, and customer escalations.
- Lead regional teams with clear accountability and performance oversight.
- Metrics: Customer Satisfaction, OTIF, Order Fulfillment Rate.
Warehouse & Inventory Management
- Ensure accurate receipt, inspection, storage, issuance, transfer, and recording of inventory.
- Establish appropriate minimum, maximum, safety-stock, and reorder levels.
- Lead periodic cycle counts and reconciliations, ensuring timely variance closure.
- Ensure warehouses comply with safety, security, and quality standards.
- Metrics: Inventory Accuracy, Stock Cover, Variance Closure.
Audit, Compliance & Risk Management
- Maintain audit-ready records for procurement, inventory, shipping, sales orders, invoices, distribution and 3PL documentation.
- Coordinate with respective stakeholders to ensure compliance with organizational policies, donor requirements, applicable laws and operational facts.
- Document SOPs, RACI matrices, and control points to strengthen governance.
- Identify supply chain risks and implement business continuity and risk-mitigation measures.
- Promote ethical procurement practices and ensure transparency.
- Metrics: SOP Adherence, Audit Response Accuracy, Risk Mitigation Effectiveness.
Data, Analytics Continuous Improvement & Reporting
- Develop dashboards and reports covering inventory, forecast accuracy, OTIF, procurement status, and risks.
- Use SAP, Excel, Power BI and other digital evolutions to generate insights for leadership decisions.
- Prepare monthly updates, KPI dashboards, and executive summaries.
- Lead process improvement projects to streamline procurement, inventory controls, and reporting cadence.
- Develop mitigation plans, escalation pathways, and contingency options.
- Metrics: Data Quality, Reporting Timeliness, Insight Accuracy and Process Efficiency Gains.
Team Leadership & Capability Building
- Lead, coach, and support supply chain team members across Planning, order management, and warehouse operations.
- Clarify responsibilities, assign owners, and build backup coverage for critical activities.
- Develop team capability through skill matrices, SOP training, and succession planning.
- Metrics: Role Clarity, Delegation Effectiveness, Continuity Readiness.