As a Service Engineer - Mechanical, you will provide technical field services to ensure the proper functioning and maintenance of Wärtsilä equipment. Your expertise will help us deliver high-quality workmanship ensure to maintain service delivery standards, support business growth, ensure timely project execution, and meet customer expectations
Key Accountabilities
Performs technical tasks and troubleshooting in the field, contributing to the functionality of equipment and diagnosing and resolving technical issues in collaboration with the service team and customers.
Provides technical support and guidance to customers, enhancing their experience and ensuring the reliability of products in operation.
Collaborates across multiple customers, external stakeholders and cross-functional teams to coordinate on-site activities and share expertise, ensuring timely and efficient service delivery and contributing to service delivery excellence.
Participates in the continuous development of field service processes and methods by providing feedback on service processes and equipment performance, aiming for increased efficiency and customer satisfaction.
Maintains accurate records and reports of field service activities, ensuring compliance with company policies and customer requirements. Adheres to safety and quality standards.
Required educational qualification:
HND/BSC (Mechanical) with 5-8 years of experience
Working experience in any Gas engines (Must have)
Willingness to travel extensively (Must have)
PMP Certification (Good to have)
Safety Certification like OSHA/NEBOSH (Good to have)
Practical knowledge of field service operations and technical expertise in relevant equipment and systems.
Identification and implementation of improvements to service processes based on operational performance and customer feedback.
Working independently and providing support to peers, contributing to the team's overall service delivery.
Communicating effectively with customers and team members to resolve service issues and meet operational requirements.