Marketing & Advertising

Senior Program Manager At Heirs Insurance Ltd

Heirs Insurance Ltd·Lagos, nigeria·Full Time·Contract
Marketing & AdvertisingFull TimeContract

The Role

  • As Senior Programme Manager, you will be the primary execution partner to the Programme Director, the person who keeps every workstream moving, every dependency tracked, every risk visible, and every decision followed through. You will directly lead Scrum Masters and Project Managers across the programme, establishing the delivery standards, governance discipline, and coordination rhythm that a platform of this scale and complexity demands.
  • This is not a traditional project administration role. It requires a senior programme leader who has delivered large-scale digital banking or software platform programmes, understands agile engineering delivery from the inside, can operate confidently at executive level, and brings the urgency, structure, and ownership mindset to keep a complex, multi-jurisdiction programme on track.

What You'll Do

  • Programme Leadership & Delivery Control: Support the Programme Director in leading end-to-end execution across all workstreams. Maintain an integrated view of scope, timelines, milestones, risks, dependencies, decisions, and delivery commitments. Drive execution discipline, ensuring every workstream has clear owners, actions, and dates. Provide leadership continuity and structured follow-through when the Programme Director is focused on executive, strategic, or external stakeholder matters.
  • Multi-Workstream Coordination: Coordinate delivery across all major programme workstreams: product management and customer journeys; UI/UX and frontend delivery; backend engineering; API and core banking integration; cloud platform and DevSecOps; cybersecurity, fraud controls, and regulatory readiness; data and analytics; legal, IP, and contracting; budget and procurement; people and onboarding; go-to-market and launch readiness; and multi-country rollout planning.
  • Team Leadership & Delivery Management: Lead and performance-manage Scrum Masters and Project Managers across the programme. Establish consistent delivery, agile, and reporting standards. Ensure effective sprint planning, dependency management, milestone tracking, and issue resolution. Coach delivery leads in managing risks, stakeholder expectations, and execution challenges.
  • Digital Banking & Product Delivery: Translate product priorities into executable delivery plans across design, engineering, integration, testing, and release. Support backlog governance, MVP scope control, and dependency management. Work closely with product owners, architects, engineering leads, UI/UX teams, and business stakeholders to convert approved journeys into working software.
  • Software Build Programme Governance: Lead delivery governance for a build-oriented software programme, not a vendor implementation. Track progress across frontend, backend, API, cloud, cybersecurity, and integration teams. Ensure engineering commitments are properly sequenced and dependencies actively managed.
  • Risk, Issue & Dependency Management: Own the integrated RAID discipline across the programme. Identify emerging risks early and escalate with clear mitigation options. Track critical dependencies across technology teams, partners, vendors, cloud, cybersecurity, legal, finance, and country stakeholders.
  • Governance, Reporting & Stakeholder Management: Prepare high-quality updates for the Programme Director, Executive SteerCo, Technical Committee, Product Council, and other governance forums. Ensure reporting is accurate, concise, and decision-oriented. Maintain programme dashboards, decision logs, dependency trackers, milestone reports, and delivery health views.
  • Vendor, Partner & Commercial Delivery: Coordinate delivery dependencies across key partners and accelerators. Track vendor obligations, deliverables, timelines, commercials, legal dependencies, and performance. Ensure partners accelerate delivery without creating long-term ownership, IP, operational, or exit-risk issues.
  • Go-to-Market & Launch Readiness: Support the integrated launch plan covering staff pilot, customer pilot, branch enablement, contact centre readiness, training, communication, app store readiness, production cutover, hypercare, and incident response. Ensure go-to-market activities are connected to product readiness, operational readiness, and country rollout sequencing.
  • Multi-Jurisdiction & Country Rollout: Support planning across a multi-country operating environment. Track country-specific requirements across regulation, language, payments, integrations, support, customer communication, and operational readiness. Ensure the platform build considers scale, localisation, resilience, and supportability across multiple jurisdictions.

What We're Looking For

Must Have

  • Significant experience managing large-scale technology, software development, or digital transformation programmes, with a track record of delivering on time in complex, multi-stakeholder environments.
  • Proven delivery experience in digital banking, mobile banking, fintech, payments, or enterprise financial services platforms, with a deep understanding of the product, engineering, and regulatory complexity involved.
  • Experience leading teams of Project Managers, Scrum Masters, or delivery leads within a complex programme, with demonstrated ability to set standards, manage performance, and build delivery capability.
  • Strong understanding of agile delivery, DevSecOps, sprint planning, release management, backlog governance, testing, and production readiness, with enough technical fluency to engage credibly with engineering leads.
  • Demonstrated ability to manage risk, issues, dependencies, governance, and executive reporting in a high-pressure environment, with a clear escalation mindset and strong bias for resolution.
  • Experience managing complex build programmes involving product, engineering, cloud, integration, cybersecurity, and go-to-market workstreams simultaneously.
  • Confident executive presence, able to prepare and present programme status at SteerCo and board level, and translate complex delivery realities into clear, decision-ready narratives.

Nice to Have

  • Experience delivering programmes across multiple countries or regulatory jurisdictions, with working knowledge of how localisation, regulatory variance, and country-specific integration requirements affect delivery planning.
  • Experience managing delivery across multiple vendors, system integrators, and technology partners, including tracking commercial obligations, deliverable quality, and exit risks.
  • Familiarity with CBN guidelines, PCI DSS, and data protection regulations applicable to financial services in African markets.
  • Prior experience as a Senior Programme Manager, Transformation Lead, Delivery Director, or PMO Lead on a major strategic technology programm

Key skills

BA/BSc/HND

At a glance

Company

Heirs Insurance Ltd

Location

Lagos, nigeria

Employment

Full Time

Experience

Valid until

Not specified

Created

July 14, 2026

More opportunities

Similar roles you might like

Program Officer, Scaling Innovation Practice At Results For Development (r4d)

Results for Development (R4D)

Abuja, nigeria

full-time

The Scaling Innovation Practice operates a matrixed resourcing structure, with team members contributing across different programmes and projects in line with their expertise. As an integral member of the Innovation team, the Program Officer may also contribute technical expertise in innovation scaling, innovation ecosystems, and innovation policy and practice across other programmes the portfolio, while leading significant components of the Nigeria programme. The role reports to the Senior Programme Officer based in Abuja This position offers the opportunity to work within a highly collaborative and entrepreneurial team, taking ownership of high-profile partnerships and contributing directly to the design and delivery of globally relevant innovation initiatives. Operationally, it is a fast-paced environment, where we deliver high-quality work whilst moving at speed. The right person for this role will be entrepreneurial, strategic, and highly organised, with a strong track record of managing multiple projects involving detailed work planning, collaboration across geographically dispersed teams, funder engagement, management of multiple contracts and partnerships, risk management, and production of high-quality deliverables. Experience working in the fields of technology innovation, innovation ecosystems strengthening, responsible AI, or science and technology policy is required. Responsibilities Project / programme management Participates fully as a member of R4D by contributing, assisting, and participating in projects, activities, and initiatives as requested by management Lead significant components of UK-Nigeria S&T Cluster Partnership and Research-to-Enterprise Pilot, including research into priority sectors, review of international good practice on cluster and research-to-enterprise models, and support to the ecosystem diagnostic process Develop and execute personal workplans aligned to overall program delivery timelines. Ensuring the high-quality and timely delivery of innovation activities implemented as agreed in the program workplan. Produce high-quality deliverables with light-touch support and guidance from the Senior Program Manager. Support data collection for the MEL strategy across all three workstreams, including collection of relevant stakeholder and ecosystem data. Proactively manage risks and issues as they arise, proposing next steps and options for resolution. Contribute and own the development of funder progress reports and updates. Contribute to operational processes such as procurement, budgeting, and resourcing. Contribute to internal evaluation of how work is progressing on programmes / projects. Technical input Conduct rapid research and stakeholder mapping into priority sectors under consideration for the UK-Nigeria S&T Cluster, producing well-evidenced briefs on potential sector rationale and mutual benefit for UK and Nigeria. Review draft ecosystem diagnostics and provide substantive input on good practice and international learning on cluster models and research-to-enterprise approaches. Support the review of international evidence on research commercialisation, knowledge transfer, and responsible AI governance models applicable to the Nigerian context. Lead, with some senior support the development of technical and analytical products including reports, tools, and frameworks across all three workstreams. Contribute to the development of new knowledge and approaches within the innovation ecosystems, research commercialisation, and responsible AI areas. Partner engagement Establish and maintain strong collaborative relationships with project partners and actors from across the innovation ecosystem including relevant government ministries and agencies, selected research institutions, MSMEs, and downstream delivery partners. Create clear and impactful content and adapt it effectively for presentation to relevant audiences including government, research institutions, and private sector actors. Support, and sometimes lead, the planning and facilitation of stakeholder workshops and convenings across all three workstreams, including logistics and documentation. Support, and sometimes lead, the engagement with the UK-based Nigerian research diaspora community for the responsible AI research initiative. Innovation Practice Strategy & Management Contribute to the development of the Scaling Innovation Practice, e.g. through production of thought leadership, development/improvement of Practice methods and tools, operational improvement initiatives and recruitment as required. Contribute to development of funding proposals for business development opportunities, e.g. leading on writing sections of proposals. Represent the Innovation Practice and R4D at meetings, conferences and events as required. Contribute to R4D internal networks and improvement initiatives. Qualifications and experience Essential MA +3 years' experience OR BA +5 years' experience. The qualification would ideally be in global development, public policy, science and technology, innovation, or another relevant field. Candidates with other qualifications offering equivalent levels of professional experience may also be considered. Programme and project management experience in global development, innovation, science & technology, or related ecosystem-based programmes. Experience working in the fields of technology innovation, scaling innovation and/or innovation ecosystems strengthening. Impeccable writing, communication and presentation skills, including experience producing high-quality outputs and facilitating engagement with senior or multi-stakeholder audiences (in-person and virtual). Demonstrated experience of working effectively in a matrixed environment across multiple programmes, teams, or workstreams. Demonstrated ability to cultivate and manage relationships with a diversity of different development actors - both country and global levels, including government actors, think tanks, innovation ecosystem actors and technical partners. Experience managing components of donor-funded programmes (e.g. FCDO or equivalent) including coordination with partners, sub-contractors, or implementing organisations Understanding of the innovation and scaling process and innovation ecosystems. Strategic and creative problem solver. Highly collaborative and approachable team member who is enthusiastic about supporting the Innovation team and working closely with others at R4D. High level of organization, attention to detail, professionalism, and reliability. Ability to prioritize and manage work in a fast-paced environment across multiple projects and work streams with competing time/resource demands. Enthusiasm, energy, good judgement, humour and the ability to thrive in a fast-paced and sometimes ambiguous environment. Ability to work both independently and as part of a team. Willingness to travel occasionally based on project needs (max. 3-4 weeks per year). All candidates must be legally authorised to work in Nigeria. Highly desirable A professional qualification in project / programme management. Experience with innovation methodologies such as user centred design / agile / adaptive learning. Experience working directly with innovators/entrepreneurs and/or other innovation ecosystem actors.

17 days ago

State Program Coordinator - Hiv - Cross River At Maisha Meds

Maisha Meds

Cross River, nigeria

full-time

About the role This role is responsible for translating agreed policy and technical designs into effective field execution, maintaining alignment with state and national HIV priorities, national guidelines (NASCP, NACA, PCN), and donor reporting requirements. The State Program Coordinator will serve as the primary interface between Maisha Meds and state-level stakeholders including the Honorable Commissioner, Permanent Secretary, State AIDS and STIs Control Program (SASCP), implementing partners (IPs), ART coordinators, Community Pharmacies, Civil Society Organizations, Association of Community Pharmacists of Nigeria (ACPN) and the PCN This role is based in Cross River state with occasional travel to Abuja and Lagos. You will report to the Senior Program Manager and will supervise Program Assistants and contractors. This is a fixed-term contract that will run for 1 year. The start date is 17 August, 2026, and compensation is commensurate with experience. Responsibilities Program Leadership & Operational Coordination Serve as the primary state-level operational lead for both the HIV ARV Refill Project and the PrEP/PEP Initiation Project. Maintain an up-to-date state implementation work plan, tracking all milestones, deliverables, and decision points across both programs. Coordinate the day-to-day activities of program Assistants, field support staff, and any state-based consultants engaged on the programs. Ensure both programs operate in full compliance with NASCP guidelines, PCN practice standards, and donor requirements. Stakeholder Engagement & Government Relations Serve as the primary point of contact between Maisha Meds and state-level government stakeholders. Maintain and strengthen relationships with HIV implementing partners (IPs) supporting public facilities in the state, ensuring the Maisha Meds collaboration framework and Terms of Reference are adhered to and mutually beneficial. Participate in and represent Maisha Meds at state HIV technical working groups, DSD coordination meetings, and any state-level HIV program review fora. Manage the relationship with civil society organizations (KP Secretariat, NYNETA, NEPHWAN, CISHAN) on the PrEP/PEP program. Facility Assessment, Onboarding & Network Management Lead the identification, assessment, and selection of hub public facilities and spoke community pharmacies for the programs. Manage the end-to-end onboarding of new hub facilities and pharmacies. Monitor pharmacy network performance continuously Coordinate the hub-spoke assignment process, ensuring each pharmacy is formally linked to a designated hub facility Clinical Quality Assurance & Protocol Adherence Ensure all pharmacy staff delivering HIV services under both programs are trained, certified, and current on the approved clinical protocols Conduct regular supportive supervision visits to hub facilities and pharmacies Oversee defaulter management and lost-to-follow-up escalation Data, M&E & Reporting Ensure real-time, accurate data capture by pharmacy staff on the Maisha Meds platform at every client interaction. Closely monitor the data transmission pathway between the pharmacy, public facilities and national and state databases for quality and timeliness. Prepare and submit state-level program reports to the Senior Program Manager for inclusion in donor reports. Demand Generation & Community Engagement Lead implementation of the state-level demand generation strategy for the PrEP program. Support the Senior Program Manager in operationalizing the TOR for KP community organization engagement. Qualifications Academic qualifications: Bachelor's degree in Public Health, Pharmacy, Nursing, Health Sciences, or a related field. A Master's degree in Public Health or Health Systems is an advantage. Experience: Minimum 4 years of program experience in HIV/AIDS, public health, or health systems strengthening in Nigeria. Demonstrated experience working with donor-funded programs, implementing partners, or government HIV programs. Experience coordinating differentiated service delivery (DSD) models. Familiarity with PrEP/PEP service delivery and PHRA programming in a Nigerian state context. Experience managing stakeholder relationships across government, implementing partners, civil society, and private sector health providers simultaneously. Experience with health data systems, EMRs (LAMISPlus, NMRS), NDARS, or similar and proficiency in digital data capture tools. Mindsets: A team player who loves working collaboratively A sense of optimism, flexibility, and adaptability to any situation An ability to thrive in ambiguous situations due to your resilience and tenacity A growth mindset and a deep enthusiasm for learning, feedback, and continuous improvement A blend of passion, humility, patience, and a good sense of humor A tendency to roll up your sleeves in order to move projects forward

2 months ago

State Program Coordinator - Hiv - Rivers At Maisha Meds

Maisha Meds

Rivers, nigeria

full-time

About the role This role is responsible for translating agreed policy and technical designs into effective field execution, maintaining alignment with state and national HIV priorities, national guidelines (NASCP, NACA, PCN), and donor reporting requirements. The State Program Coordinator will serve as the primary interface between Maisha Meds and state-level stakeholders including the Honorable Commissioner, Permanent Secretary, State AIDS and STIs Control Program (SASCP), implementing partners (IPs), ART coordinators, Community Pharmacies, Civil Society Organizations, Association of Community Pharmacists of Nigeria (ACPN) and the PCN This role is based in Cross River state with occasional travel to Abuja and Lagos. You will report to the Senior Program Manager and will supervise Program Assistants and contractors. This is a fixed-term contract that will run for 1 year. The start date is 17 August, 2026, and compensation is commensurate with experience. Responsibilities Program Leadership & Operational Coordination Serve as the primary state-level operational lead for both the HIV ARV Refill Project and the PrEP/PEP Initiation Project. Maintain an up-to-date state implementation work plan, tracking all milestones, deliverables, and decision points across both programs. Coordinate the day-to-day activities of program Assistants, field support staff, and any state-based consultants engaged on the programs. Ensure both programs operate in full compliance with NASCP guidelines, PCN practice standards, and donor requirements. Stakeholder Engagement & Government Relations Serve as the primary point of contact between Maisha Meds and state-level government stakeholders. Maintain and strengthen relationships with HIV implementing partners (IPs) supporting public facilities in the state, ensuring the Maisha Meds collaboration framework and Terms of Reference are adhered to and mutually beneficial. Participate in and represent Maisha Meds at state HIV technical working groups, DSD coordination meetings, and any state-level HIV program review fora. Manage the relationship with civil society organizations (KP Secretariat, NYNETA, NEPHWAN, CISHAN) on the PrEP/PEP program. Facility Assessment, Onboarding & Network Management Lead the identification, assessment, and selection of hub public facilities and spoke community pharmacies for the programs. Manage the end-to-end onboarding of new hub facilities and pharmacies. Monitor pharmacy network performance continuously Coordinate the hub-spoke assignment process, ensuring each pharmacy is formally linked to a designated hub facility Clinical Quality Assurance & Protocol Adherence Ensure all pharmacy staff delivering HIV services under both programs are trained, certified, and current on the approved clinical protocols Conduct regular supportive supervision visits to hub facilities and pharmacies Oversee defaulter management and lost-to-follow-up escalation Data, M&E & Reporting Ensure real-time, accurate data capture by pharmacy staff on the Maisha Meds platform at every client interaction. Closely monitor the data transmission pathway between the pharmacy, public facilities and national and state databases for quality and timeliness. Prepare and submit state-level program reports to the Senior Program Manager for inclusion in donor reports. Demand Generation & Community Engagement Lead implementation of the state-level demand generation strategy for the PrEP program. Support the Senior Program Manager in operationalizing the TOR for KP community organization engagement. Qualifications Academic qualifications: Bachelor's degree in Public Health, Pharmacy, Nursing, Health Sciences, or a related field. A Master's degree in Public Health or Health Systems is an advantage. Experience: Minimum 4 years of program experience in HIV/AIDS, public health, or health systems strengthening in Nigeria. Demonstrated experience working with donor-funded programs, implementing partners, or government HIV programs. Experience coordinating differentiated service delivery (DSD) models. Familiarity with PrEP/PEP service delivery and PHRA programming in a Nigerian state context. Experience managing stakeholder relationships across government, implementing partners, civil society, and private sector health providers simultaneously. Experience with health data systems, EMRs (LAMISPlus, NMRS), NDARS, or similar and proficiency in digital data capture tools. Mindsets: A team player who loves working collaboratively A sense of optimism, flexibility, and adaptability to any situation An ability to thrive in ambiguous situations due to your resilience and tenacity A growth mindset and a deep enthusiasm for learning, feedback, and continuous improvement A blend of passion, humility, patience, and a good sense of humor A tendency to roll up your sleeves in order to move projects forward

2 months ago

State Program Coordinator - Hiv - Akwa Ibom At Maisha Meds

Maisha Meds

Akwa Ibom, nigeria

full-time

About the role This role is responsible for translating agreed policy and technical designs into effective field execution, maintaining alignment with state and national HIV priorities, national guidelines (NASCP, NACA, PCN), and donor reporting requirements. The State Program Coordinator will serve as the primary interface between Maisha Meds and state-level stakeholders including the Honorable Commissioner, Permanent Secretary, State AIDS and STIs Control Program (SASCP), implementing partners (IPs), ART coordinators, Community Pharmacies, Civil Society Organizations, Association of Community Pharmacists of Nigeria (ACPN) and the PCN This role is based in Cross River state with occasional travel to Abuja and Lagos. You will report to the Senior Program Manager and will supervise Program Assistants and contractors. This is a fixed-term contract that will run for 1 year. The start date is 17 August, 2026, and compensation is commensurate with experience. Responsibilities Program Leadership & Operational Coordination Serve as the primary state-level operational lead for both the HIV ARV Refill Project and the PrEP/PEP Initiation Project. Maintain an up-to-date state implementation work plan, tracking all milestones, deliverables, and decision points across both programs. Coordinate the day-to-day activities of program Assistants, field support staff, and any state-based consultants engaged on the programs. Ensure both programs operate in full compliance with NASCP guidelines, PCN practice standards, and donor requirements. Stakeholder Engagement & Government Relations Serve as the primary point of contact between Maisha Meds and state-level government stakeholders. Maintain and strengthen relationships with HIV implementing partners (IPs) supporting public facilities in the state, ensuring the Maisha Meds collaboration framework and Terms of Reference are adhered to and mutually beneficial. Participate in and represent Maisha Meds at state HIV technical working groups, DSD coordination meetings, and any state-level HIV program review fora. Manage the relationship with civil society organizations (KP Secretariat, NYNETA, NEPHWAN, CISHAN) on the PrEP/PEP program. Facility Assessment, Onboarding & Network Management Lead the identification, assessment, and selection of hub public facilities and spoke community pharmacies for the programs. Manage the end-to-end onboarding of new hub facilities and pharmacies. Monitor pharmacy network performance continuously Coordinate the hub-spoke assignment process, ensuring each pharmacy is formally linked to a designated hub facility Clinical Quality Assurance & Protocol Adherence Ensure all pharmacy staff delivering HIV services under both programs are trained, certified, and current on the approved clinical protocols Conduct regular supportive supervision visits to hub facilities and pharmacies Oversee defaulter management and lost-to-follow-up escalation Data, M&E & Reporting Ensure real-time, accurate data capture by pharmacy staff on the Maisha Meds platform at every client interaction. Closely monitor the data transmission pathway between the pharmacy, public facilities and national and state databases for quality and timeliness. Prepare and submit state-level program reports to the Senior Program Manager for inclusion in donor reports. Demand Generation & Community Engagement Lead implementation of the state-level demand generation strategy for the PrEP program. Support the Senior Program Manager in operationalizing the TOR for KP community organization engagement. Qualifications Academic qualifications: Bachelor's degree in Public Health, Pharmacy, Nursing, Health Sciences, or a related field. A Master's degree in Public Health or Health Systems is an advantage. Experience: Minimum 4 years of program experience in HIV/AIDS, public health, or health systems strengthening in Nigeria. Demonstrated experience working with donor-funded programs, implementing partners, or government HIV programs. Experience coordinating differentiated service delivery (DSD) models. Familiarity with PrEP/PEP service delivery and PHRA programming in a Nigerian state context. Experience managing stakeholder relationships across government, implementing partners, civil society, and private sector health providers simultaneously. Experience with health data systems, EMRs (LAMISPlus, NMRS), NDARS, or similar and proficiency in digital data capture tools. Mindsets: A team player who loves working collaboratively A sense of optimism, flexibility, and adaptability to any situation An ability to thrive in ambiguous situations due to your resilience and tenacity A growth mindset and a deep enthusiasm for learning, feedback, and continuous improvement A blend of passion, humility, patience, and a good sense of humor A tendency to roll up your sleeves in order to move projects forward

2 months ago

Senior Program Manager At Heirs Insurance Ltd
Lagos, nigeria
Apply