Senior Account manager responsibilities include overseeing and developing long-term relationships with a portfolio of clients.
Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer need
Manage and develop client accounts to initiate and maintain favorable relationship with clients.
Typical Job Duties and Responsibilties
Be the primary point of contact and build long-term relationships with customers.
Ensure the timely and successful delivery of solutions according to customer needs and objectives.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Liaise between the customer and internal teams.
Build and maintain strong, long-lasting client relationships.
Cross selling and Upselling to increasing revenues
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement.
Assist with challenging client requests or issue escalations as needed.
Daily Proactive Routine Calls for Customer Survey.
Retention and Win-back.
Requirements
BA / BSc Degree in Business Administration, Sales or relevant fields
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Excellent listening, negotiation and presentation abilities