The Restaurant Manager is responsible for leading the restaurant team to deliver exceptional customer experiences, operational excellence, people development, sales growth, and profitability. The role serves as a key ambassador of Yum! and SITH culture and values, ensuring that company standards, policies, and procedures are consistently implemented.
Key Responsibilities
Lead by example and consistently demonstrate Yum! and SITH values, creating a positive, inclusive, accountable, and high-performance restaurant culture.
Provide effective leadership, coaching, mentoring, and performance feedback to restaurant management and team members. Build a capable, engaged, and motivated team through effective people management and development.
Ensure consistent delivery of Customer Hospitality Standards by leading the team to exceed customer expectations throughGreat Product, Great Service, and a Great Restaurant.
Take overall responsibility for employee, customer, and visitor safety by ensuring full compliance with company safety policies, procedures, and standards. Proactively identify and address safety risks.
Ensure all employees receive the required onboarding, training, tools, and resources to perform their roles safely, confidently, and effectively. Maintain a strong culture of continuous learning and development.
Manage daily restaurant operations in line with Company Policies, Procedures, and Operating Standards. Ensure consistent execution across food quality, service, cleanliness, equipment, inventory, and restaurant readiness.
Job Specifications
Minimum of 3 - 5 years' experience in restaurant, hospitality, retail, or a fast-paced customer-facing environment.
Proven experience in a restaurant management or supervisory leadership role.
Demonstrated track record of achieving sales, profitability, customer service, operational, and people-related targets.
Experience managing, coaching, and developing diverse teams.
Practical experience in food safety, health & safety, quality assurance, and operational compliance.
Experience working with performance metrics, budgets, inventory, labour productivity, and cost controls.