Act as a role model, providing leadership and coaching on an ongoing basis to the team and management in restaurants
Assume overall responsibility for the correct implementation of the Employee, Customer and Visitor Safety according to company policy, procedures and standards.
Ensure all employees are provided with the appropriate training and resources to perform their duties safely
Manage the restaurant in accordance with Company Policies and Procedures including directing the activities of employees in maximizing and achieve customer, people, sales, operating efficiency and profit objectives and targets.
Achieve Customer Hospitality Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Great Product, Great Service and Maintaining a Great Restaurant.
Responsibilities
Ensure that controls and procedures are implemented to protect the security of employees and company funds and assets.
Coordinate the effective recruitment and selection of team members using company systems.
Implement restaurant training programs for team members and management to enable them to meet the standards required, maximize performance and realize their career potential.
Monitor performance and implement corrective action where required.
Proactively identify and develop talent as part of the bench planning strategy for the restaurant and brand.
Forecast and schedule management and team member labour, semi variables and cost of Food and Packaging within budget.
Ensure tasks are only undertaken by those employees certified to perform them.
Keep the Area Coach informed of any competitive activity that is likely to affect the trading results of the restaurant.
Report to the Area Coach any aspect of employee relations, customer service, attendance of and/or inspections by third parties that have or are likely to affect the operation of the restaurant.
Other duties as required ongoing and from time to time.
Qualification and Experience
Diploma or Bachelor's Degree in Hospitality Management or relevant fields.