- We are seeking dynamic and ambitious self-starters who are proficient in French to join our team as Reliance Care Officer.
- In this role, you will be the first point of contact for our customers and stakeholders across francophone markets, responding to inquiries and resolving issues with empathy and a solution-driven mindset.
- You will play a key role in supporting customers, ensuring their satisfaction, and promoting our health plans and services.
Responsibilities
As a Reliance Care Officer, you will do the following:
- Respond promptly to customer inquiries, requests, and complaints in French while maintaining a friendly and professional tone.
- Provide accurate and relevant information in French to prospective clients to guide them in selecting suitable health plans.
- Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction.
- Accurately record and update customer feedback, complaints, and suggestions in the internal communication system.
- Support customer acquisition efforts by engaging French-speaking inbound prospects and encouraging them to purchase health insurance products or utilize company services.
- Bachelor's Degree or HND in any discipline.
- Must have completed NYSC or have a valid exemption letter.
- Ability to communicate confidently in French, both verbally and in writing.
- Basic proficiency in Microsoft Office tools.
- Willingness to work on shifts, including weekends.
- Excellent interpersonal, written, and verbal communication skills in English.
- Strong analytical skills and confidence working with numerical data.
- High attention to detail with a commitment to delivering quality work.
- Goal-oriented, adaptable, and able to perform well in fast-paced environments.
- A medical background (e.g. Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is an added advantage.
Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here's what you'll enjoy:
Remote-First Environment:
- Work from anywhere while staying connected to a vibrant, collaborative team.
Competitive Salary and Benefits:
- We offer a salary that's benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
Premium Health Insurance:
- Comprehensive health coverage for you and your family, because your well-being comes first.
- Take the time you need when you need itno limits, no questions.
- Play a key role in transforming customer experiences and shaping healthcare innovation.
Collaborative Work Culture:
- Join a supportive, inclusive, and team-focused environment that celebrates diversity.
- Access tools, mentorship, and resources to elevate your skills and career.
Learning & Development Allowance:
- We provide an allowance to support your ongoing professional growth and skill enhancement.
This is more than a jobit's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.