Recovery Manager - Abuja At Fairmoney

Role Summary

• The Recovery Manager will be responsible for strategically leading and managing all loan recovery operations.
• This role ensures the timely recovery of overdue loans, reduction of NPL ratios and enforcement of credit terms in line with CBN regulations, internal policies and ethical standards.
• This position oversees a nationwide/regional team of field recovery officers, supervisors, and third-party agents while ensuring high productivity, compliance, and operational excellence.

Key Responsibilities

Strategic & Operational Leadership:

• Develop and execute field recovery strategies to reduce Portfolio at Risk
• Set clear field targets, KPIs, zonal recovery plans, and daily activity expectations for teams.
• Oversee the coordination of borrower visits, skip-tracing, location validation, and recovery escalations.

Recovery Management:

• Approve restructuring or settlement offers based on delegated authority.
• Track and report field activities using digital tools

Risk, Compliance & Regulatory Adherence:

• Ensure recovery processes adhere to CBN Consumer Protection Regulations, credit risk guidelines, and ethical collection practices.
• Conduct periodic audits of field actions to prevent misconduct, fraud, or undue customer harassment.

People Management:

• Recruit, train, and supervise field recovery officers, zonal supervisors, and contract agents.

Stakeholder & Interdepartmental Collaboration:

• Work with Credit, Collections, Risk, Legal, Operations, and Customer Service to ensure holistic case management.
• Liaise with community leaders, law enforcement, and local authorities when required and permitted.
• Prepare recovery performance reports to senior management.

Process Improvement & Technology:

• Improve field recovery processes, route planning, customer tracking, and reporting structures.
• Develop and implement SOPs for field escalations, repossessions, and collateral realization.

Requirements

• Bachelor's degree in business, Finance, Economics, Accounting, or a related field (MBA or professional certification is an added advantage).
• 6+ years of experience in field recovery within the financial lending industry.
• Minimum of 2-3 years in a senior leadership or field supervisory role.
• Familiarity with CBN Microfinance Guidelines, debt recovery laws, and ethical collection standards.

Benefits

• Private Health Insurance.
• Pension Plan.
• Paid Time Off.
• Hybrid Work Model.
• Training & Development.

Recruitment Process:

• A screening interview with one of the members of the Talent Acquisition team.
• Technical interview with Head, In-house Collections.
• Final Interview with Director of Merchant Lending.