Protection / Crm Officer At Chabash Development And Health Initiative

Location: Jakusko, Yobe State

Reports to: Project Manager

Supervises: Assistant, and Project Support Staff/Facilitators

Job Summary:

The Protection/CRM (Complaints and Response Mechanism) Officer leads the technical integration of humanitarian protection principles, safe programming, and accountability systems under the WFP-supported Integrated Food System and Resilience Project implemented by Chabash Development and Health Initiative (CDHI) in Jakusko LGA, Yobe State. The position ensures that all project activitiesincluding agricultural support, Cash-for-Work (CfW) infrastructure projects, water resource development, and market initiativesare safe, inclusive, transparent, and responsive to community needs. The Officer oversees protection risk assessments, establishes localized Gender-Based Violence (GBV) referral pathways, and manages accessible, safe, and confidential community feedback and complaints channels.

Key Responsibilities

• Protection Mainstreaming & Risk Analysis: Conduct continuous protection and safety risk assessments across all project sites (including Cash-for-Work construction sites, solar irrigation hubs, distribution points, and processing centers) to identify, prevent, and mitigate risks of violence, exploitation, exclusion, and community tension.
• Management of CRM Channels: Establish, operationalize, and maintain transparent, safe, accessible, and confidential Complaints and Response Mechanisms (CRM)including suggestion boxes, dedicated hotlines, and field-level help deskstailored to the local socio-cultural context of Jakusko LGA.
• Feedback Processing & Resolution: Log, classify, investigate, and route community complaints, feedback, and inquiries according to established CDHI and WFP standard operating procedures, ensuring timely response and loop-closing with community members.
• GBV Risk Mitigation & Referral Pathways: Map existing GBV and protection service providers in Yobe State; establish clear, survivor-centered referral pathways and train project staff and field volunteers on safe, confidential handling and reporting of protection disclosures.
• Inclusion & Vulnerability Safeguarding: Monitor beneficiary targeting processes to ensure equitable access and non-discrimination against vulnerable groups, including female-headed households, persons with disabilities (PWDs), elderly community members, and marginalized households.
• Safe Working Environments: Work with engineering, agronomy, and enterprise teams to guarantee that Cash-for-Work sites maintain safe working hours, adequate shade, accessible water points, childcare solutions, and appropriate workloads for vulnerable community members.
• Capacity Building & Awareness: Deliver protection, child safeguarding, human rights, and CRM usage training to CDHI field staff, Project Management Committees (PMCs), community leadership, and local partners.
• Monitoring & Reporting: Track protection and accountability metrics, maintain confidential CRM databases, analyze feedback trends to inform adaptive project management, and produce monthly accountability and protection reports.

Qualifications and Experience

• Education: Bachelor's degree or Higher National Diploma (HND) in Protection/Human Rights, International Law, Social Work, Psychology, Sociology, Development Studies, or a closely related field.
• Experience: Minimum of 3 - 5 years of professional experience managing protection, accountability/CRM, GBV risk mitigation, or human rights interventions within humanitarian or resilience programs in Northeast Nigeria.
• Technical Knowledge: Deep expertise in Protection Mainstreaming frameworks, Do-No-Harm principles, IASC guidelines, Child Protection standards, survivor-centered GBV approaches, and WFP Accountability to Affected Populations (AAP) frameworks.
• Community Engagement: Proven track record in community mobilization, setting up rural feedback systems, and engaging traditional leaders and vulnerable groups in complex or fragile environments.
• Language & Context: Professional fluency in English and Hausa (knowledge of additional local languages spoken in Yobe State is highly desirable); strong familiarity with the local protection landscape and cultural dynamics of Jakusko LGA.

Core Competencies

• Expertise in establishing safe accountability channels, protection risk mapping, and Do-No-Harm operationalization.
• Exceptional active listening, survivor-centered communication, and confidential case-handling skills.
• Strong database management, data protection, and analytical reporting capabilities using tools like Excel or KoboToolbox.
• Proven facilitation, mediation, and advocacy skills to engage local authority figures, community structures, and beneficiaries on sensitive protection matters.
• Ability to work independently, maintain strict confidentiality, and solve field operational challenges adaptively.

Prevention of Sexual Exploitation and Abuse (PSEA)

• Serve as the field-level technical lead for enforcing CDHI and WFP zero-tolerance policies on Sexual Exploitation, Abuse, and Harassment (PSEAH) across all project locations.
• Conduct continuous community PSEA awareness campaigns, ensuring community members, Cash-for-Work laborers, and market actors know that all project assistance, inputs, and work opportunities are free and must never be exchanged for favors or sexual acts.
• Manage dedicated, safe, and confidential PSEA reporting channels within the overall CRM architecture, ensuring immediate, highly confidential escalation of sensitive cases to organizational PSEA focal points and management.
• Routinely audit activity points, input distributions, and work sites to ensure environments do not expose women, adolescent girls, or vulnerable groups to exploitation or coercion.

Compliance & Ethics

• Adhere strictly to core humanitarian principles, SPHERE standards, Do-No-Harm practices, and WFP Accountability to Affected Populations (AAP) standards.
• Guarantee absolute confidentiality, data privacy, and data security for all feedback records, survivor cases, protection disclosures, and beneficiary registration data.
• Respect local traditional customs, religious values, and community leadership structures while upholding universal standards of human dignity, equality, and non-discrimination.

Fully comply with CDHI's organizational policies regarding Child Safeguarding, Code of Conduct, Anti-Fraud/Anti-Corruption, and Conflict of Interest.

Women are strongly encouraged to apply.