We are looking for a Program Delivery & Learning Experience Manager to ensure technical and business programs are delivered consistently, practically and to a measurable standard.
Key Responsibilities
Review and adapt curricula to align with learner and employer needs
Develop program delivery plans, calendars, assessments and student milestones
Support instructor selection, onboarding and readiness
Coordinate classes, workshops, materials, equipment and assessments
Observe teaching sessions and provide feedback and coaching to instructors
Track student attendance, performance, progression and completion
Establish consistent assessment and competency standards
Monitor the overall learner experience and student feedback
Maintain quality assurance records and documentation
Prepare dashboards and reports on program and student performance
Identify performance gaps and implement continuous improvements
Collaborate with internal teams and external training partners.
Requirements
Bachelor's Degree in Education, Curriculum & Instruction, Educational Management, a technical discipline, Social Sciences or a related field
5 - 7 years' relevant experience in program delivery, academic operations, TVET, workforce development, learning and development, education quality assurance or a related field
Experience translating existing curricula or training frameworks into structured delivery plans
Experience monitoring instructor/facilitator performance and providing feedback or coaching
Strong understanding of learner assessment, competency measurement and performance tracking
Experience managing multiple courses, cohorts, instructors or delivery partners
Strong analytical, communication, documentation and stakeholder-management skills
Experience in TVET, apprenticeships, skills training or employer-led learning is strongly preferred.