Product Manager At Flutterwave

About the role

The Product Manager (Physical channels) role owns the product vision, roadmap, feature execution, and lifecycle management of all Smart POS terminals, payment applications, and in-person acceptance solutions across Android, Linux, and Mini POS hardware form factors (e.g., HorizonPay K11/T50/H70, Newland N90). You will bridge business requirements, merchant needs, and engineering execution ensuring total feature parity between legacy and new app builds, introducing value-added services (PWBT, Dispute Management, Merchant Loans, EOD reporting), and scaling processing volumes across strategic merchant portfolios.

This is deliberately not a feature-shipping role. In a fast-moving payments environment spanning POS terminals, PWBT, and card acceptance, this function is a commercial control point, and we are looking for someone who will own it end-to-end. You will be expected to bring rigor, structure, and strong cross-functional discipline to this role, guaranteeing high transaction success rates, swift issue resolution, and optimal merchant satisfaction.

Responsibilities include but are not limited to:

POS Product Strategy & Roadmap Execution

• Define and drive the product roadmap for physical channel applications across Android, Linux, and traditional POS devices
• Synthesize customer feedback, field intelligence, and market dynamics to build competitive terminal payment solutions (Card, PWBT, QR, Loans, Agency Banking)
• Lead product scoping for key merchant integrations (e.g., Flutterwave for Business - F4B integrations, aggregator white-label setups)

Feature Parity & Quality Assurance Oversight

• Enforce strict feature parity standards between legacy app builds and revamped versions prior to production release
• Ensure essential functionalities - such as unified EOD reporting (Card & PWBT), sub-account/main-account mapping, dispute handling, and offline sync - are fully built and thoroughly tested
• Partner with QA leads to prevent software regressions, ensuring builds missing live core capabilities are stopped at the QA desk

Terminal Lifecycle & OEM Management

• Manage product certifications and firmware/app deployments across terminal hardware partners (e.g., HorizonPay K11, Newland N90, HorizonPay T50, HorizonPay H70 Mini POS)
• Oversee Remote Key Injection (RKI), Terminal Management System (TMS) app updates, and over-the-air (OTA) push strategies to minimize terminal downtime
• Ensure compliance with switching network guidelines, PCI-PTS, and local regulatory standards

Cross-Functional Launch & Rollout Management

• Coordinate with Sales, Operations, and Customer Success to facilitate seamless pilot launches and mass deployments (e.g., AICL, Delborough, Z Labs Limited)
• Define commercial pricing rule engines within the product (e.g., 0.5% capped at 100 for PWBT) and ensure accurate transaction mapping across main and sub-accounts
• Develop product documentation, user guides, release notes, and operational escalation workflows for internal teams

Product Performance & Yield Monitoring

• Track transaction success rates, app stability, response times, and active terminal rates in partnership with the MIS unit
• Analyze usage metrics to optimize terminal yield, drive merchant engagement, and reduce inactive/churned POS ratios
• Incorporate data-driven insights from MIS reports to prioritize backlog items and sprint planning

Required competencies to be a Waver:

• Minimum of 5 years' experience in product management within payments, fintech, or POS/terminal hardware environments
• Strong track record defining and executing product roadmaps for hardware-integrated or terminal-based software products
• Demonstrated experience managing feature parity, QA gatekeeping, and release processes for merchant- or consumer-facing applications
• Experience with terminal lifecycle management, including certifications, firmware/app deployment, RKI, and TMS/OTA update strategies
• Working knowledge of card scheme, switching network, and PCI-PTS compliance requirements
• Comfort partnering with Engineering, QA, MIS, and Commercial teams to translate business needs into shipped features
• Exposure to the African payments or financial services landscape is an advantage