- The Personal Assistant (PA) provides high-level administrative, organisational, and coordination support to the CEO and senior management team. The role ensures efficient scheduling, seamless communication, and effective day-to-day administrative operations within the organisation.
- The PA will also provide limited support to patient communication channels (phone/WhatsApp) during the initial operational phase.
Personal & Executive Support
- Manage CEO's calendar, appointments, and daily priorities
- Coordinate meetings, travel plans, and engagements
- Prepare reports, presentations, and briefing documents
- Track action items and follow up on deliverables
- Act as a gatekeeper for executive time and communication
Administrative & Operational Support
- Support daily coordination of office and facility operations
- Assist management with administrative and organisational tasks
- Ensure smooth workflow across departments
Communication & Coordination
- Liaise with internal teams and external stakeholders
- Draft and manage professional correspondence
- Support engagement with partners, vendors, and service providers
Phone & WhatsApp Support (Initial Phase Only)
- Respond to patient enquiries during peak periods
- Use approved templates to ensure consistent communication
- Support appointment scheduling and booking coordination
- Ensure timely and professional responses
Systems & Process Support
- Assist in developing SOPs, workflows, and booking systems
- Document and standardise administrative processes
- Support improvements in operational efficiency
Financial & Administrative Support
- Assist with invoice tracking and basic reconciliations
- Support documentation, filing, and reporting processes
- Coordinate with finance and admin teams
7. Project & Coordination Support
- Support operational rollouts and service expansion initiatives
- Assist in coordinating meetings, events, and projects
- Support stakeholder engagement activities
Qualifications & Requirements
- Bachelor's Degree in Business Administration or related field (preferred)
- 3 - 5 years' experience as a Personal Assistant, Executive Assistant, or similar role
- Experience in healthcare or service-based environments is an advantage
- Strong organisational and multitasking skills
- Excellent written and verbal communication abilities
- Proficiency in Microsoft Office, Google Workspace, and communication tools
- High level of discretion, professionalism, and attention to detail