To provide excellent customer support by responding to customer enquiries/queries, following up on orders and deliveries, handling complaints, and ensuring customers receive timely and accurate assistance.
- Respond to customer enquiries/queries via phone, WhatsApp, email, and other communication channels.
- Channel customers enquiry on products, prices, availability, and order status to the Sales Admin Coordinator.
- Follow up on customer orders and deliveries and keep customers updated via approved communication channel.
- Receive, record, and collate all customer survey forms complaints until resolved.
- Conduct post-delivery/customer follow-ups to gather feedback.
- Distribute and collect customer feedback forms.
- Escalate customer issues requiring sales, logistics, stock, for management attention.
- Maintain accurate records of customer enquiries, complaints, and follow-ups.
- Support the Sales AdminCoordinator with customer service-related activities as required.
Qualification Requirement
- BA/BSc/HND
- Applicants must either have been deployed or be scheduled for deployment under the National Youth Service Corps (NYSC) programme in Nigeria at the time of application.
- Must have at least 10 months remaining in their service year.