As the NOKOUT Officer, you will coordinate delivery and customer service operations by ensuring timely order processing, efficient dispatch coordination, and customer satisfaction.
Responsibilities
Coordinate order processing, packaging, and delivery operations
Monitor stock usage and ensure availability of operational supplies
Handle customer inquiries, complaints, and feedback professionally
Coordinate dispatch riders and ensure smooth daily operations
Prepare operational and performance reports for management review
Requirements
Bachelor's Degree/HND in Marketing, Hospitality Management, or related field
Minimum of 2 years experience in customer service or related role
Strong communication, planning, and coordination skills
Good knowledge of customer service and operational procedures
Ability to work efficiently in a fast-paced environment