Seeking a data management pro with 1-2 years experience in databases, data warehousing and SQL to oversee client data ensure date integrity with out core operations team and enhance efficiency for Business Operations.
Responsibilities
Data Management:
Oversee full client data lifecycles from enrollment to repayment.
Maintain precise and updated client databases.
Fulfill data analysis requests from partner departments to inform strategic decision-making and external needs.
Team & Communication Management:
Directly manage 3 - 4 CDM Data Officers and supervise temporary data entry casuals during peak operational periods.
Represent the CDM sub-department in meetings when assigned or when the manager is unavailable.
Facilitate training for Field Officers on One Acre Fund (OAF) productivity tools and applications.
Operational Management:
Evaluate and implement process/system improvements for managing client repayments and resolving repayment issues.
Conduct periodic reconciliations between bank records and client databases.
Provide support during operational audits.
Customer Service & SLA Management:
Set achievable performance targets and drive process improvements.
Maintain a 100% Service Level Agreement (SLA) standard throughout the year
Career Growth and Development:
We have a strong culture of constant learning and we invest in developing our people.
You'll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You'll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Advanced Data Analysis: Expert skills in Excel and Google Sheets to analyze data and make informed decisions.
Work Planning & Organization: Strong ability to multitask, delegate, prioritize, and manage multiple projects with high accuracy.
Leadership & People Management: Experience managing teams, resolving conflicts, and coaching/engaging field staff.
Technical & Domain Knowledge: Proficient in Google Workspace (Docs, Sheets, Slides), with a strong understanding of organizational policies and an accounting or bookkeeping background.
Growth Mindset: High willingness to learn and adapt.