The purpose of this job role is to create long term relationships with the portfolio of assigned customers. The role serves to understand the customer's demands, plan on how to meet these
demands, and generate sales for the company as a result. The job role ensures the sales of the
company's products and services within a defined line of business (LOB). Ensures consistent,
profitable growth in sales revenues within the LOB through execution of agreed sales strategies.
Key Responsibilities
Generate sales for a portfolio of accounts and reach the company's sales target
Identify new sales opportunities within existing accounts to maintain a client-account manager relationship by up-selling and cross-selling
Attending client's meetings
Preparation of Proposal, bids and quotes
Participate in all sales meetings along with attendance of Tech shows as required
Ensure excellent customer satisfaction working with customers
Provide feedback from customers and ensure resolution of issues (if any).
Maintain and update customer contact records
Identify/manage and escalate/solve conflicts with clients
Interact and coordinate with the sales team and other staff members in
other departments working on the same account
Identify clients' budgets
Meet targets and deadlines for accounts
Key Result Area
Achievement of the LOB's sales target
Maintain a good working relationship with team members.
A satisfied clientele portfolio
A cordial and efficient synergy between the sales team and the technical team
Experience & Education Requirements
A minimum qualification of first Degree in any related field.
A minimum of 4 years in sales role in an active capacity (IT Sector)
Strong understanding of technology products and services and the ability to communicate technical concepts in business terms.
Strong commercial acumen and understanding of sales margins..
Experience with CRM and sales pipeline management tools
Strong consultative and solution-selling skills
Experience in a target-driven environment is an added advantage