- The ISO (Terminals) is the dedicated custodian for all forms of POS terminals flowing through the repair pipeline.
- The role ensures end-to-end traceability, enforces custody controls, and maintains absolute logical - physical alignment within the Repair Centre's IMS subsystem, covering every stage from receipt of faulty units to dispatch of QA-cleared OK devices.
Key Responsibilities
Intake & Receipt Management:
- Receive faulty/returned terminals from state offices; verify against the recall waybill at serial-number level before accepting into the IMS.
- Log all received devices in the IMS with correct status within 24 hours of physical arrival.
- Identify and quarantine damaged or missing-serial devices; raise a Discrepancy Report immediately.
Repair Pipeline Tracking:
- Push faulty devices to technicians daily and update IMS status to 'In Repair' upon assignment.
- Monitor movement of each terminal through all repair stages: Assessment In Repair Awaiting QA QA Cleared Dispatch Holding.
- Enforce the 24 - 72-hour SLA from receipt-to-assignment and from QA clearance-to-dispatch readiness.
QA Integration & Status Management:
- Receive QA-approved terminals and update IMS status to 'QA Cleared - Awaiting Dispatch' within 4 hours.
- Flag devices that fail QA back to the repair queue or classify as 'Beyond Economic Repair (BER)' with a written justification report.
- Ensure all 'BER' devices are tagged and isolated in the scrap/disposal holding area.
Dispatch & Outbound Logistics:
- Generate the Dispatch List and Waybill for QA-cleared refurbished and OK devices; obtain approval from Repair Centre Manager and Cluster lead before release.
- Scan all devices at serial level during physical loading; update IMS to 'In Transit - Outbound'.
- Confirm receipt acknowledgment from the destination state SIO and close the dispatch transaction in IMS.
Inventory Counts & Reconciliation:
- Conduct daily physical counts of all terminals in the repair centre; reconcile against IMS records.
- Escalate any variance (physical vs. logical) to the Lead, Inventory Support within the same business day.
- Participate in monthly, quarterly, and annual wall-to-wall counts as directed by the Inventory & Warehouse Manager.
Compliance & Housekeeping:
- Maintain clearly labelled racks and segregated zones: Faulty, Under-Repair, Refurbished/OK, BER/Scrap.
- Enforce all provisions of the POS Inventory Control SOP within the repair centre.
- Uphold audit readiness, workplace safety, and environmental handling standards at all times.
- Functional: Lead, Inventory Support (Regional)
- Operational: Repair Centre Manager
- Dotted: Regional Inventory & Warehouse Manager.
- Minimum of OND in a related discipline
- At least 2-year experience in inventory operations.
- Good computer skills. Must know the Microsoft Office Suite (Excel, Word and PowerPoint)
- Ability to work with limited supervision.
- Strong attention to detail and accuracy.
- Proficiency in inventory management systems and workflow applications.
- Experience handling large volumes of items
- Excellent organizational and record-keeping skills.
- Effective communication and stakeholder coordination.
- Ability to manage multiple tasks and meet deadlines.