Internal Audit Manager At Pinnah Foods
full-time
As the Internal Audit Manager, you would provide independent, objective assurance and advisory services designed to add value and improve the organization's operations. The Internal Audit Manager evaluates the effectiveness of risk management, control, and governance processes across all QSR outlets (including both ice-cream and Chinese restaurant brands), central kitchen, supply chain, and administrative departments.
KEY RESPONSIBILITIES/TECHNICAL EXPERIENCE
AUDIT PLANNING AND EXECUTION
Develop and execute an annual audit plan based on risk assessments, ensuring comprehensive coverage of key processes (HQ & Outlet).
Conduct financial, operational, and compliance audits of all outlets and head office departments.
Evaluate internal controls and recommend improvements to policies and procedures.
Perform surprise spot checks on cash handling, inventory, procurement, payroll, and point-of-sale (POS) activities.
RISK MANAGEMENT AND INTERNAL CONTROLS
Assess the design and effectiveness of internal controls in operations, especially around revenue leakages, food cost control, stock movements, vendor payments, and cash handling.
Detecting potential risks related to cash handling, inventory management, food safety, and operational efficiency.
Assess and enhance internal control frameworks across the organization
Conduct periodic audits of operational processes and financial transactions
Identify and report on areas of risk, proposing actionable recommendations for improvement
Identify operational and financial risks and suggest mitigations.
OPERATIONAL AUDITS
Audit restaurant outlet compliance with SOPs, hygiene standards, staff scheduling, customer service delivery, and kitchen processes.
Carrying out yield analysis to check standard and review sales for completeness and accuracy.
Ensure regular visit and audit of all outlets to ensure adherence to company policy on stock, cash and other control
Processes evaluation, monitoring and Review-observe and evaluate processes from inward and outward of raw materials, WIP & finished goods and make recommendations for improvement where and when necessary.
Verify adherence to QSR brand standards and food safety regulations.
Review and test the controls on outlet-level promotions, discounts, refunds, and loyalty programs.
REPORTING & DOCUMENTATION
Prepare detailed audit reports with findings, risk assessments, and practical recommendations.
Present audit findings to executive management and track implementation of corrective actions.
Review and ensure audit officers work papers are adequately documented and audit evidence is sufficient.
Provide training and support to staff on internal control practices
Maintain a database of audit issues and follow-up actions.
Fraud Detection & Investigation
Investigate suspected or reported cases of fraud, theft, or misconduct in collaboration with HR where applicable.
Establish early-warning indicators for fraud or policy breaches in outlets and support departments.
COMPLIANCE MONITORING
Ensure regulatory compliance with tax laws, health & safety regulations, employment laws, and financial reporting requirements.
Ensure periodic review of fixed asset register and ensure assets movement are documented
Design and implement internal control policies to ensure efficiency of the company operation,
Conduct operational, financial and compliance audits to evaluate the effectiveness of internal controls. Monitor compliance with regulatory requirements and company policies
Stay current on trends and best practices in internal controls and compliance
Performing financial, operational, and compliance audits to evaluate the effectiveness of internal controls and identify areas of risk within the business.
Compliance monitoring and review staff and departmental compliances with the internal policies, processes and procedures, monitor, intimate, review and ensure compliances with all relevant supervisory / regulatory authorities
Regularly assess compliance with company policies and procedures.
Advisory Role
Provide advisory support on internal controls during system upgrades or new process implementation (e.g., POS rollout, inventory software).
Work closely with Finance, HR, and Operations teams to improve efficiency and accountability.
Collaborate with cross-functional teams to develop and implement control policies and procedures
Prepare detailed reports on findings and present to management
KEY PERFORMANCE INDICATORS (KPIs)
% completion of annual audit plan
Number of audit findings resolved within the timeline
Reduction in inventory/cash discrepancies
Fraud detection rate and investigation turnaround time
Process Improvement Initiatives
Number of Audit Findings (by severity)
Outlet compliance score (via audits)
Timeliness and quality of audit reports
QUALIFICATIONS AND EXPERIENCE
Bachelor's degree in Accounting, Finance, or related field
ICAN/ACCA certified (required); CIA certification is an advantage
Minimum 5 - 7 years of internal audit experience, preferably in retail, hospitality, or QSR industry
External audit experience is an added advantage
At least 3 years in a managerial role
Strong knowledge of accounting, auditing standards, and risk management frameworks
Experience with POS systems, inventory software, and financial ERPs
Familiarity with QSR operations is a strong advantage
SKILLS AND COMPETENCIES
High integrity and strong ethical standards
Strong analytical, problem-solving and reporting skills
Excellent written and verbal communication
Attention to detail and thorough documentation skills
Ability to work independently and manage audit teams
Willingness to travel to outlets regularly
Efficient use of tools such as Risk register, IDEA, and dashboards