Head, Operations

Field Engineer At Inq

Principal Accountabilities/Objectives : Network & Service Operations Install and configure network equipment at customer sites and POPs. Perform preventive and corrective maintenance on wireless and fiber networks. Respond to fault tickets raised by the CSOC/NOC, ensuring timely resolution and root cause documentation. Deployment & Support Conduct technical site surveys, feasibility assessments, and customer link activations. Provide on-site support for service delivery and equipment troubleshooting. Execute hardware replacements, software upgrades, and patch management on deployed devices. Documentation & Reporting Maintain detailed documentation of installations, fault resolutions, and maintenance activities. Submit timely reports including visit logs, timesheets, and expense reports in line with internal standards. Vendor & Customer Engagement Work with infrastructure providers (tower/fiber vendors) and contractors during deployment or repairs. Interface with customers professionally to provide status updates and technical explanations. Quality Assurance & Safety Perform technical quality checks on all installations and support activities. Ensure compliance with HSE guidelines and use of personal protective equipment (PPE) during all fieldwork. Communications and Work Relationships : Internal Relationships: Head, Operations - direct line reporting. NOC, CSOC, Engineering, and Service Delivery teams - for incident resolution and implementation alignment. External Relationships: Customers - to coordinate deployments, provide updates, and resolve issues. Vendors and Field Contractors - for infrastructure support and quality assurance. Qualifications, Experience & Competencies: Bachelor's degree in Electrical/Electronic Engineering, Telecommunications, or a related discipline. 2 - 4 years of hands-on experience in telecom field engineering, preferably in ISP or service provider environments. Practical knowledge of microwave, fiber, BTS, and access networks. Familiarity with IP networking concepts and troubleshooting tools. Strong problem-solving and analytical skills. Proficiency in using networking tools and RF alignment equipment. Ability to interpret technical diagrams and infrastructure layouts. Good communication and customer service orientation. Willingness to travel and work extended hours as needed.