The Account Manager (Cybersecurity Focus) will be responsible for managing key customer relationships, driving new business across cybersecurity solutions, and ensuring exceptional customer experience from pre-sales to post-deployment. This role requires strong technical understanding of cybersecurity products, excellent relationship-building skills, and the ability to translate customer needs into actionable solutions and results.
KEY RESPONSIBILITIES
Own full sales lifecycle for enterprise and upper mid-market customers.
Drive revenue across all cybersecurity portfolios: Fraudnet, Portnox, Sophos & Fortinet, ImmuniWeb, Keeper Security, Commvault, Qualys, Veracode, Imperva, VMware, and others.
Develop, monitor, and review strategies to drive sustainable and profitable cybersecurity solutions to ensure continuous volume and revenue growth.
Deliver accurate pipeline, revenue forecasting, and management of cybersecurity business performance in line with approved commercial objectives.
Establish best-practice sales and account management processes to grow the cybersecurity business.
Maintain strong relationships with new and existing partners and potential customers to expand cybersecurity footprint across regions.
Develop product design frameworks to guide product lifecycle management, ensuring product - market fit and sustainable ROI.
Provide ongoing advisory and deep knowledge of the Nigerian cybersecurity market to potential partners.
Review market trends, industry context, and implications for cybersecurity solutions in Nigeria.
Stay abreast of new rules, pricing, and regulatory changes to support the company's enterprise business strategic goals.
Collaborate actively with commercial, planning, and operations teams to prioritize product launches and resolve issues to enhance customer experience.
Requirements
Minimum of 7 years' experience in strategic account/sales roles within IT, Software, Telecoms, or related industries.
Bachelor's degree/equivalent in Business Administration, Electrical Electronics Engineering/Computer Science/Information Technology.
Hands-on functional understanding of multiple cybersecurity solutions such as Qualys, Check Point, Cisco, Juniper, Fortinet FortiGate, Palo Alto, etc.
Practical knowledge of security, vulnerability assessment, and penetration testing tools.
Strong selling, account management, and sales strategy development skills in a fast-paced mobile network environment.
Ability to meet or exceed quarterly and annual targets.
Provide technical pre-sales support to customers, partners, and resellers; including product evaluations, consultation, and collaboration with product, marketing, R&D, and post-sales teams.
Strong client relationship management, interpersonal skills, and customer-oriented mindset.
Applied knowledge of business planning, product management, and budget management.
Ability to maintain confidentiality and protect sensitive business information.
Ability to work independently, resolve complex issues, and deliver business outcomes.
Provide technical leadership to enterprise customers across pre-sales functions including evaluations, consultation, post-sales advocacy, and proactive needs assessments.
Stay abreast of new rules, pricing, and regulatory trends to be able to support the Enterprise Business strategic goals.
Actively collaborate with commercial functions, planning, and operations teams to prioritize product launches and issues resolution in order to boost customer experience.