Head Of Hospital At Fortics Lifecare Limited

Role Summary

• The Centre Manager is responsible for the overall performance, efficiency, and compliance of the hospital.
• This role serves as the single point of accountability for:
• Revenue performance
• Operational efficiency
• Regulatory compliance
• Coordination of all group functions at the centre level
• The Centre Manager ensures that the facility runs optimally, profitably, and in line with company standards and regulatory requirements.
• Core Mandate:
• Deliver revenue and performance targets for the centre
• Ensure efficient day-to-day operations
• Maintain full compliance with all regulatory and internal standards

Key Responsibilities

Centre Performance & Revenue Accountability (Primary Ownership)

• Own and deliver:
• Revenue targets
• Patient/customer volume targets
• Monitor:
• Daily, weekly, and monthly performance metrics
• Identify and act on:
• Revenue gaps
• Growth opportunities within the centre
• Ensure optimal utilization of:
• Clinical services

Operational Management:

• Oversee day-to-day operations of the centre
• Ensure:
• Smooth service delivery
• Minimal downtime or disruptions
• Optimize:
• Staff scheduling
• Workflow efficiency
• Maintain high standards of:
• Patient/customer experience

Regulatory & Compliance Oversight

• Ensure the centre operates in line with:
• Healthcare regulations
• Maintain:
• Valid licenses
• Required documentation
• Prepare for and support:
• Regulatory inspections
• Compliance audits
• Enforce adherence to:
• Company policies
• Clinical and operational guidelines

Cross-Functional Coordination (Very Key Role)

• with Group Growth Team Lead:
• Act as the primary execution point for marketing and sales initiatives
• Ensure:
• Campaigns are implemented at centre level
• Targets tied to campaigns are achieved
• Provide feedback on:
• Market response
• Patient/customer trends
• With Chief of People & Compliance:
• Act as the HR point person at the centre
• Support:
• Recruitment coordination
• Staff discipline and performance management
• Ensure:
• Staff compliance (licenses, documentation)
• Adherence to HR policies
• With VP Finance Team:
• Act as the finance coordination point at the centre
• Oversee:
• Basic financial discipline (cash handling, documentation)
• Support:
• Receivables tracking (especially HMOs)
• Cost control initiatives
• Ensure compliance with:
• Financial processes and controls

Clinical & Administrative Coordination:

• Provide administrative oversight for all staff at the centre
• Ensure:
• Clinical staff adhere to schedules and operational expectations
• Work with:
• Clinical Leads (who report clinically to group-level leadership)
• Maintain alignment between:
• Clinical quality
• Operational efficiency

Inventory & Resource Management

• Oversee:
• Stock availability
• Proper usage of consumables
• Work with Finance/Procurement to:
• Avoid stockouts
• Prevent wastage and pilferage
• Ensure proper handling of:
• Drugs (pharmacy)
• Medical consumables (hospital)

Key Performance Indicators (KPIs)

• Revenue vs target (monthly)
• Patient/customer volume
• Cost control and efficiency metrics
• Compliance score (internal and external audits)
• Patient/customer satisfaction
• Stock management (minimal wastage, no critical stockouts)