The Head, Debt Collection is a strategic leadership position tasked with the architecture and execution of Moniepoint's debt collection framework. The primary focus of this role is the minimization of Loss Given Default (LGD) within both the business and consumer lending divisions.
The incumbent will oversee, develop, and implement comprehensive and versatile debt collection strategies designed to manage a diverse portfolio of credit products, ranging from digital-first retail lending to large-ticket corporate financing.
Responsibilities include designing the organizational structure of the debt collection unit and recruiting high-caliber talent. Additionally, specialized expertise in debt litigation and asset recovery will be required to navigate complex cases of delinquency.
A data-driven methodology must be utilized to systematically evaluate the efficacy of recovery tactics and the performance of personnel.
- Design and implement a segmented debt collection framework differentiated by product type, ticket size, and delinquency stage spanning early-stage soft collections through hardcore legal recovery, restructuring, and write-off pathways.
- Define the org structure, recruit high-caliber talent, and stand up the operational and systems infrastructure (collections management systems, tracking dashboards, agent/dialer tooling) needed to run recovery at scale.
- Direct legal recovery strategy for the department whether executed directly or through instruction of external counsel ensuring all actions comply with applicable financial regulations and debt collection laws.
- Manage high-level engagements with external stakeholders, including law enforcement agencies, regulatory bodies, and external counsel, to expedite resolution of non-performing loans (NPLs).
- Design incentive structures and performance frameworks (KPIs, commission or fee structures) for the collections and recovery network to drive both recovery rate and cost-to-collect efficiency.
- Continuously train and upskill the collections and recovery network in alignment with collections strategy and industry best practice.
- Own collections and recovery performance reporting to senior management, including recovery rate, cost of recovery, and portfolio-level LGD trends, and feed recommendations into credit committee decisions on write-offs and restructuring.
- Collaborate with credit, legal, risk, and finance to align collections and recovery efforts with underwriting standards and portfolio strategy.
- Bachelor's degree in a relevant field.
- Minimum 7 years of experience in credit/debt recovery, including senior leadership of a recovery function handling high-value non-performing loans.
- Demonstrated experience across both high-ticket/corporate recovery (litigation-led, relationship-driven) and high-volume digital/retail collections (analytics-led, behavioral, tech-enabled)
- Strong working knowledge of debt recovery laws, banking regulations, and court procedures in Nigeria.
- Familiarity with digital collections infrastructure and tactics dialer/CRM systems, SMS/USSD/app-based nudges, propensity-to-pay scoring, and behavioral segmentation for low-ticket, high-volume portfolios.
- Demonstrated experience designing, building, or scaling a recovery/collections function including org design, systems and process build-out, and team hiring.
- Proven experience overseeing recovery operations with national coverage, including a strong network of legal counsel and law enforcement contacts spanning all six geo-political zones in Nigeria as opposed to experience confined to a single state or region.
- Excellent negotiation, problem-solving, and decision-making skills.
- Strong analytical skills with the ability to interpret financial and portfolio data to guide recovery strategy.
- Loan Recovery & Collections Strategy (high-ticket and digital/retail)
- Credit Risk Management
- Data Analytics, Propensity Scoring & Portfolio Reporting
- Digital Collections Tools & Automation
- Negotiation & Conflict Resolution
- People & Performance Management
- Organisational Design & Team Build-out