To provide strategic and operational leadership for all corporate service functions including Human Resources & Talent Management, Administration & Facilities, and IT & Systems Support. Ensures people performance, workplace efficiency, digital systems availability, compliance with ISO standards, ERP utilization (Oracle Fusion ERP & SAGE HR/Payroll), and alignment of support services to business goals.
Key Responsibilities:
Provide leadership and direction for HR, Administration & Facilities, and IT/Systems Support units.
Develop and implement company-wide HR policies, workforce planning, performance management, employee welfare, and talent development frameworks.
Ensure effective IT operations - network infrastructure, ERP systems (Oracle Fusion), SAGE HR & Payroll, Zoho CRM, Microsoft 365, backups and cybersecurity tools (Sophos, MDR, Veeam).
Ensure full compliance with labour laws, ISO 9001/45001/14001 standards, data protection laws (NDPR, GDPR), and corporate governance.
Manage corporate budgets for HR, IT, Admin, facilities, and ensure cost optimization and vendor contract performance.
Lead and monitor performance appraisal cycles, compensation reviews, training plans and staff succession/development.
Participate in Executive Management, report KPIs, employee productivity, digital system availability, asset utilization, and compliance dashboards to Managing Director.
Lead crisis response & business continuity plans (IT downtime, facility failure, cybersecurity incidents).