Welcome and acknowledge all guests according to company standards, anticipate and address guests.
Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems.
Communicate with different types of people to comprehend what they want and to provide them with information and assistance.
Check for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed.
Update the maintenance work order form / Job card and file them.
Ability to interpret readings from meters & gauges and other measuring units.
Ability to prioritize and organize work assignments.
Ability to work under pressure situations and exercise good judgment.
Ability to focus attention on details, speed, and accuracy.
Ability to maintain confidentiality of hotel guests and pertinent hotel information.
Ability to ensure security of guest room access and hotel property.
Ability to read and understand test equipment, measuring devices, and safety manuals.
Perform maintenance activities in the guest room like plunging toilets, unclogging drains, and repairing all types of hardware, and electrical equipment including lamps, air conditioners / HVAC, and AC ducts.
Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, and repairing all types of hardware, plumbing, and electrical equipment and cosmetic items.
Program TVs and perform general housekeeping and engineering-related inventory duties.
Test, troubleshoot, and perform basic repairs on all types of equipment.
To clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel.
To operate as an independent mechanic by analyzing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality.
To be available for any emergencies act in an engineering capacity to protect guests and associates, and preserve the building and its systems during the emergency.
To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation, and to handle emergencies involving the systems.