This role combines in-clinic patient support with digital enquiry management. You will be responsible for ensuring a seamless patient journeyfrom first online enquiry to clinic visitwhile maintaining a warm, professional, and responsive brand presence.
Key Responsibilities
Serve as a first point of contact for patients at the clinic and via phone
Professionally manage and convert enquiries from Instagram, Facebook, WhatsApp, and other social media platforms
Book appointments accurately and follow up on pending enquiries
Communicate treatment information clearly and confidently to patients
Maintain excellent phone and chat etiquette at all times
Support daily front-desk and patient coordination activities
Work closely with clinical and management teams to enhance patient experience
Requirements
Previous experience working in a similar role in a dental clinic is a plus.
Proven ability to convert enquiries into booked appointments
Proficient in Phone Etiquette and Receptionist Duties
Proficient in the use of Microsoft suite (Excel and Powerpoint) is a must
Confident using WhatsApp, Instagram, and online chat platforms
Friendly, patient-focused, and detail-oriented
Strong Clerical Skills, including filing, data entry, and scheduling
Excellent Communication and interpersonal skills
Proven ability to provide exceptional Customer Service
Ability to multitask and handle a fast-paced environment effectively
Minimum of HND/BSc is required; additional training or certifications in office administration or customer services are advantageous