Guest Reception: Welcome guests warmly, check them in and out, and issue room keys while maintaining a professional and courteous demeanor
Reservations Management: Handle room bookings, confirm group reservations, and manage cancellations or modifications
Customer Service: Respond to guest inquiries, provide information about hotel amenities, local attractions, and services, and resolve complaints or issues promptly
Administrative Duties: Process payments, maintain accurate records, handle phone calls and emails, and manage billing statements .
Collaboration: Work closely with other hotel staff, including concierges, housekeeping, and management, to ensure smooth operations and a positive guest experience