Front Desk Officer At Dexterous Applied Training Institute (dati)

Schedule: Monday - Friday, 7:30 AM - 5:00 PM (Occasional travel required)

Reporting To: Admin Supervisor/Manager

Grade Band: Grade 4 (GTI or GTII)

Salary Range: N2.85M - N3.35M/Annual

About the Role

Dexterous Applied Training Institute (DATI) is seeking a welcoming, organized, and customer-focused Front Desk Officer to manage front-of-house operations and learner administration at our Warri and Port Harcourt centre.

As the primary ambassador and first point of contact for DATI, you will manage reception operations, enforce visitor access control, manage learner registration and attendance logs, assist with course material distribution and ID badge issuance, and ensure a pristine, professional reception environment.

Key Responsibilities

• Front-of-House & Reception Operations: Welcome trainees, corporate delegates, and guests; issue visitor badges; enforce security sign-in protocols; and maintain reception area presentation.
• Learner & Pre-Training Support: Coordinate learner registration documentation, daily attendance tracking, ID card production, and course material distribution and logistics.
• Communications & Mail Management: Manage switchboard calls, respond to general email inquiries, route messages within 15 minutes, and log incoming/outgoing mail and parcels.
• Facility & Office Assistance: Coordinate facility tidiness, assist the Admin Supervisor with administrative filing and key management, and ensure room readiness for training sessions.
• Team Supervision: Directly oversee frontline support staff, including Office Assistants, Cleaners, and Security personnel.

Qualifications & Key Requirements

• Education: Minimum of an OND (Upper Credit) in Secretarial Studies, Mass Communication, Business Administration, Social Sciences, or a related discipline.
• Experience: 1 - 2 years of professional experience in front-of-house operations, reception, or customer service roles.
• Core Skills: Guest greeting etiquette, call switchboard routing, trainee registration, ID badge production, pre-training logistics support, mail logging, and proficiency in MS Office(Excel, Word, PowerPoint)/Google Workspace.

What We Look For

• A polished, warm, and professional demeanour representing DATI's corporate image.
• Excellent interpersonal and verbal/written communication skills.
• Punctual and reliable multitaskers with strong organizational capabilities.
• High attention to detail in record-keeping, visitor logs, and trainee documentation.