Fraud And Investigation Analyst At Piggytech Global Limited ("piggyvestãƒâ¢ã‚â€ã‚â�)

Job Summary

• The Fraud & Investigation Analyst will be responsible for detecting, investigating, and resolving suspected fraudulent activities across the business. Analyse transactions and user activities, assess alerts and reported incidents, identify emerging fraud patterns, and make evidence-based decisions on cases. The Analyst will also support fraud recovery efforts, collaborate with cross-functional teams to resolve incidents, and recommend improvements to fraud controls and processes to strengthen the organisation's overall fraud risk management framework.

Job Details

Key Responsibilities

• Fraud Monitoring & Detection: Monitor fraud alerts, transaction activity, dashboards, investigation queues, and inbound reports to identify suspected fraudulent activity and potential risk.
• Case Investigation: Conduct end-to-end investigations into suspected fraud by reviewing transaction history, account activity, customer information, and other relevant evidence to determine appropriate outcomes.
• Transaction Analysis: Analyse transaction and behavioural data to identify unusual patterns, fraud trends, emerging typologies, and potential areas of exposure.
• Evidence Assessment: Gather, review, and evaluate relevant information and evidence to support investigation findings and case decisions.
• Case Documentation: Maintain accurate and comprehensive records of investigations, findings, actions, and outcomes on the Fraud Incident Tracker.
• Risk Escalation: Identify and promptly escalate complex, high-value, or high-risk cases in line with established escalation procedures.
• Fraud Recovery: Support fund recovery efforts by coordinating with internal teams, financial institutions, payment partners, customers, and other relevant stakeholders.
• Cross-functional Collaboration: Partner with Product, Engineering, Compliance, Customer Support, and other relevant teams to investigate and resolve fraud-related incidents.
• Control Improvement: Identify gaps in existing processes, controls, and fraud detection mechanisms and recommend improvements based on investigation findings.
• Fraud Prevention: Contribute to the refinement of fraud monitoring rules, investigative processes, and preventive controls based on emerging risks and observed fraud patterns.
• Incident Resolution: Ensure investigations and required follow-up actions are completed within agreed Service Level Agreements (SLAs).
• Industry Awareness: Stay informed on emerging fraud trends, digital fraud techniques, and relevant industry developments to support proactive fraud risk management.

Requirements

• 2 - 4 years of relevant experience in fraud investigations, fraud monitoring, banking, fintech operations, risk, compliance, or a related function.
• Hands-on experience investigating fraudulent transactions, account activity, payment disputes, or other financial crime-related incidents.
• Familiarity with fraud monitoring, transaction monitoring, case management, or investigation tools.
• Strong analytical skills, with the ability to interpret transaction and behavioural data, identify patterns, and connect relevant information to support investigations.
• Working knowledge of digital forensic investigation techniques and evidence-gathering principles.
• Strong attention to detail, with the ability to make sound, evidence-based decisions, particularly when working under time-sensitive conditions.
• Strong written communication skills, with the ability to produce clear, concise, and well-structured investigation reports and case documentation.
• Strong problem-solving and investigative mindset, with the ability to work independently while knowing when to escalate.
• Ability to collaborate effectively with cross-functional teams and external stakeholders.